Accessing interactive maps on websites

MickWooden

I've been having trouble accessing interactive maps on some sites that I need to use. I have tried accessing via MS Edge, Firefox and Chrome with the same results: the website shows up OK in the address bar, but the "waiting circle" keeps turning and never actually throws up the interactive map. As its all my available browsers showing the same issue, I can only assume its not the browser.

I thought it might be in Windows 10, but a complete reload (MS Helpdesk supported) did not solve it.

I can get to the sites on my Android phone using Chrome.

An example public website interactive map is at: http://maps.bristol.gov.uk/kyp/?edition=som

Any clues?

William_mk2

MickWooden

Hi

Please try these simple steps.   We need to clear the unwanted temporary files, junks and we need to try browser reset. 

Step 1

Try windows + r 
on the run window 
type temp
remove the files on temp folder by using shift + del.    Use ctrl + a to highlight files.

Step 2

Try windows + r 
on the run window 
type %temp%
remove the files on temp folder by using shift + del

Step 3

Try windows + r 
on the run window
type cleanmgr
Please uncheck thumbnail and recycle bin on the list
click on ok

Step 4

Internet optimization

Try windows + r 
on the run window
type inetcpl.cpl
it will go to internet options
click on Advanced
click on reset on the bottom
click on box  "delete personal items"  - It will show a disclaimer -  Please read it and click on agree
click on reset

Now try to access the browsers..

It will work fine now

If the comments are helpful, please click on "like"
If the comments resolves your issue, please click on "yes"

billsey

That comes up just fine for me in FireFox. It's primarily javascript code, so perhaps you have that turned off?

MickWooden

The process in mohan2018's post didn't work for me unfortunately. Javascript is enabled. But did try SAFE mode and could get to the sites.