laptop powering offand coming back on

Vandross

my wife and I have the exact same laptops,   they are about two years old,  she is having an issue with hers powering off and coming back on...   what would cause that?

William_mk2

Vandross

I am really sorry for the inconvenience.   First we need to narrow down the issue.    We need to find out whether it is a battery issue or something else.

If it is a removable battery, please remove it and start using the computer only with the charger.   If the computer works fine only with the charger then it might be the issue with battery.  

If it is a non- removable battery still try to use it with the charger.    Try to use the computer with the charger plugged in.    If the computer works fine with the charger plugged in it might be the issue with battery. 

Since you and your wife are using the same exact laptops, if the battery is removable try to use the battery of your computer on your wife computer and check..

But still you try these basic steps and check whether your wife's computer and battery are working fine after this.

These are the basic steps that you need to follow.

Power Drain test for laptop.

If your computer is not having the inbuilt battery follow these steps.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

2.  Remove the battery if it is not inbuilt.

3.  Hold the power button for 50 seconds.

4.  Connect all the cables back

5.  Turn on the computer.

Steps to remove the battery.

1.  Turn off the computer.   Remove all the cables and devices including power cable

2.  Turn the laptop upside down.  Flip the laptop.  On the back of laptop there will be a unlock switch.  You need to move the switch to the left or right and then you need to pull the battery door out.   

If your computer is having an inbuilt battery follow these steps.

Power Drain test.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable. 

Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds.  

3. Plug all the cables back and turn on the computer.

Step 2

Bios Defaults.

1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

Computer will automatically restart and it will load windows..

If the above steps are helpful for you please click "like"

If the above steps resolves your issue please click "yes"