My laptop Acer keeps shutdown if i don't press any key why? - aspire 5 A515-51G

Prits
Prits Member Posts: 9

Tinkerer
edited June 2021 in Aspire Laptops
My laptop Acer aspire 5 A515-51G keeps shutdown if i don't press any key, and after shutdown if i press any key it will automatically switched on, 
I have tried the power option, 
Turn off hybrid sleep option, 
Reinstall windows, 
I don't know how but one time this problem has solved when i reinstall windows,
I think my laptop is not shutting down, i had tried all the options i can think off, whenever i press any key it will turn on, it's like it is in sleep, 
Please help me if any one have the solution

//Edited the content to add model name.

«1

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    This is a keyboard problem. Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    This is a keyboard problem. Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Prits
    Prits Member Posts: 9

    Tinkerer
    egydiocoelho said:
    This is a keyboard problem. Is your notebook still under warranty?
    Yes, but once it's get automatically resolved when i reinstall windows everything is working fine, so i thought it is some driver issue or software issue
  • Prits
    Prits Member Posts: 9

    Tinkerer
    After turning on by pressing any key, i had to press a key to stay the laptop on, if i don't press any key just in 2 to 3 sec screen goes out, again pressing any key it's start booting...
    Is it some kind of driver problem? Because my laptop is working fine if i work with one key pressed on my keyboard 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Not! It's a keyboard problem, see:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AbhinavHebbar
    AbhinavHebbar Member Posts: 1 New User
    @Prits, I have the same problem, how did you resolve it?
  • mgmurmu
    mgmurmu Member Posts: 1 New User
    Same problem. Any solution yet?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    @mgmurmuYou can check this link in the German community: https://translate.google.com.br/translate?hl=pt-BR&tab=wT&sl=auto&tl=en&u=https://community.acer.com/de/discussion/602308/einzelne-tasten-funktionieren-nicht-mehr-beim-a515-51g-549n#latest
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shreyas111
    Shreyas111 Member Posts: 1 New User
    So 6 months back few keys were not working so i had my keyboard replaced under warranty and worked fine until now i have to keep holding keys to turn ON the laptop and when i release the key the laptop turns OFF (Power key not responding when its OFF but works when its ON)
    Help
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Anshika
    Anshika Member Posts: 1 New User
    I ve same problem with same model of laptop, please suggest me how ur problems solved.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    @Anshika Is your notebook under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Heng3908
    Heng3908 Member Posts: 2 New User
    I tried many methods but failed. In the end I used a toothpick to solved it.
  • Heng3908
    Heng3908 Member Posts: 2 New User
    ... followed by a PC reset which took several hours to complete. Problem solved. No need toothpick anymore
  • stephen7611
    stephen7611 Member Posts: 3 New User
    I tried to reset pc  through recovery in settings and kept my laptop awake by holding on to caps lock key ...its sucessfully booted up but still i had to keep pressing one key in order to keep it turned on..PLEASE HELP
  • stephen7611
    stephen7611 Member Posts: 3 New User
    If it is a keyboard issue. then why every key is working fine. i had a keyboard issue 1 year ago but they replaced it with a new one and this one is working fine
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    @stephen7611 Check this link:https://community.acer.com/en/discussion/comment/660059/#Comment_660059
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • stephen7611
    stephen7611 Member Posts: 3 New User
    egydiocoelho said:
    @stephen7611 Check this link:https://community.acer.com/en/discussion/comment/660059/#Comment_660059
    That post saying that its a keyboard problem..so I had to replace my keyboard for the fifth time in the past 2 years? Also that post suggesting that nomatter how many times you replace the keyboard it will only work for few days or weeks
  • Problematic178
    Problematic178 Member Posts: 1 New User
    Same problem....need to press any key in order for the laptop to stay on. Tried resetting windows. Doesn't work. Any solutions? 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Problematic178,

    May I know the full model name of your unit.

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