Acer Aspire A515-51G-53JT keyboard problem

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.

Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.

Any solution?

Comments

brummyfan2

Hi,
Go to Device manager(right click start), expand Keyboards, highlight and right click Standard PS/2 keyboard, uninstall this device and reboot to let Windows install the driver. HTH.

se7en2wo6ix

brummyfan2 said:

Hi,
Go to Device manager(right click start), expand Keyboards, highlight and right click Standard PS/2 keyboard, uninstall this device and reboot to let Windows install the driver. HTH.

already tried but not solved

brummyfan2

se7en2wo6ix said:

brummyfan2 said:

Hi,
Go to Device manager(right click start), expand Keyboards, highlight and right click Standard PS/2 keyboard, uninstall this device and reboot to let Windows install the driver. HTH.

already tried but not solved

Hi,
In that case you need to send it for a service to Acer Service centre in your region and get it fixed under warranty, it could be a hardware problem.
http://www.acer.com/worldwide/support/

barrettD

How's your keyboard so far? My brother bought the same laptop and installed a couple of games. The delivery guy from 4WheelOnline for the parts we ordered arrived. When he tests the newly installed games, it seems a few of the keys are not working. We'll check the settings tonight or try to reinstall the game.

Adi121

I am also facing the same problem. HELP ME

sakthivel_P

se7en2wo6ix said:

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?

sakthivel_P

sakthivel_P said:

se7en2wo6ix said:

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?

same here ya
any solution tell

sakthivel_P

sakthivel_P said:

sakthivel_P said:

se7en2wo6ix said:

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?

same here ya
any solution tell

help me

brummyfan2

sakthivel_P said:

sakthivel_P said:

sakthivel_P said:

se7en2wo6ix said:

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?

same here ya
any solution tell

help me

Hi,
Go to Acer support site and download Quick Access Application, then go to Control Panel, in Programs find Quick Access and right click it, uninstall Quick Access, install the downloaded application and see whether it fixes the problem.
https://www.acer.com/ac/en/GB/content/support-product/7244?b=1

Shaauun

Even I have the same exact problem ! Any solutions? Is this software or hardware side problem?

Raashid

I have the same problem..Keys 1 3 t u p stop working and then work after stroking many times...i tried resetting windows 10..i also unistalled the keyboard driver many times,but the problem still prevails..please help

Zyxcba

Any heads up on how this problem can be solved? Because i have the exact same problem as the OP.

brummyfan2

Zyxcba said:

Any heads up on how this problem can be solved? Because i have the exact same problem as the OP.

Hi,
It could be a bad cable connection or a faulty keyboard, in either case, it's better to get it fixed by Acer Service centre in your region if you are within the warranty period, if you are not within the warranty period, get it fixed by the local repair shop.
http://www.acer.com/worldwide/support/

su4232

@Rashid - Were you able to solve the problem, I am facing the same issue "1", "3", "t", "u", "p" are not working, they work intermittently.

This is really frustrating.

gshaw

Exactly same problem with Aspire A515-41G-11DK. '1', '3', 'a', 't','y', 'u', 'p'. 'j', num 3, num 5 show this behavior. Any solutions?

Princekhan123

se7en2wo6ix said:

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?

Hey did you solved that problem? please reply because i am also facing the same... 😞

se7en2wo6ix

Princekhan123 said:

se7en2wo6ix said:

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?

Hey did you solved that problem? please reply because i am also facing the same
.. call at service center..they will come to ur home and replace the keyboard

demon296

se7en2wo6ix said:

Princekhan123 said:

se7en2wo6ix said:

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?

Hey did you solved that problem? please reply because i am also facing the same
.. call at service center..they will come to ur home and replace the keyboard

ls same here any solution pls

LakshyAAAgrawal

Some official please respond to this. I have the exact same problem, and It's only been 15 days since I bought the laptop.

ManBearPig

Same problem here... Seems like the producer doesn't even care

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