Predator Helios 300 Plugged in discharging

Hi all

looking for some advice really, ive just picked up a Acer predator helios 300 intel core i5 8th gen model with the GTX1060, im not really a laptop wizard so excuse me on this as i have researched to try and find the answer but there is nothing exactly answering my question so here goes.

I have been playing assassins creed odyssey for a couple of hours, then returned to desktop, went had lunch came started the game and then the laptop switched off after about 5 seconds into the game, i switched it back on and noticed the battery was showing as near empty, i clicked on the battery icon and it says 14% plugged in, discharging, so what im asking is what is it doing and why is it doing this as not done this before, again laptop is plugged in, ive tried the uninstall of the microsoft ACPI advice.

Any help would be great, ive not touched any settings as im not 100% what im doing so its box standard no overlock or anything. thanks

Accepted answers

All comments

Harvey-Acer_Retired

Hi @BEDSEO32

Does the battery discharges only while gaming?
Please try to charge and discharge the battery a full cycle. Power off the laptop and charge it to 100% , disconnect the chager and use the laptop till the charge drops to 5% . Again start charging. This would also confirm if the charger has any issues.
Discharging means that the laptop is consuming more power than PSU/motherboard is able to deliver. And then, when charge level of a battery goes down we need even more power to both continue working and charge the battery at the same time.
The only thing that has fixed the discharging issues is undervolting the CPU and GPU.. This helps with both temperatures and stable CPU and GPU clock speeds.. Nothing else to date has had any positive impact...

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

Harvey-Acer_Retired

You can also try this @BEDSEO32

Try a battery reset, switch off the laptop, disconnect from mains and follow the instructions in the video, let the laptop to rest for a while before starting again.
https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
Then yo could also do a manual calibration of battery, please find the method in the middle of the page in the link:https://www.howtogeek.com/172271/how-to-calibrate-your-laptops-battery-for-accurate-battery-life-estimates/

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

BEDSEO32

Acer-Harvey thanks for reply ill try what you have mentioned and come back with a response, with regards to the undervolting if the checks you have mentioned do not work ill need to get advice on how to carry out the undervolting as i dont know how to do thanks

BEDSEO32

@Acer-Harvey ok i just unplugged the powerlead and let the battery drain and to the point the laptop switched off, i then plugged the adaptor back into the laptop and let it charge for 30mins switched on the laptop and showed as 10% and charging however just now the laptop died and will not switch on nor will any of the LEDS light up on the side when the power lead is plugged in crazy as

BEDSEO32

@Acer-Harvey fyi ive just a meter to my power adapter and the correct voltages are being supplied so it isnt the power supply from the adaptor, tried battery reset button on bottom this has done nothing.

rickyric

@BEDSEO32 did your battery issue has been resolved? I m facing same issues, my battery too discharges even on charging while playing assassin's creed origin.But i turn on my turbo mode while playing.

xapim

rickyric its completely normal for the battery to discharge while performing demanding tasks especially gaming its the battery main purpose to help the adapter to provide more power to maintain the max performance of the cpu/gpu when this cant provide enough its just doing exactly what was designed for and if you have many usb devices connected at the same time draining power from the ports it will drain even more quickly also external displays through either hdmi/dp also have you optimized your windows and undervolted if not check here

BEDSEO32

@rickyric no i didnt get it sorted around 3 days after my last post the laptop decided to die on me even when plugged in and when i sent back to supplier it was flund the motherboard had gone as such i got a refund and will look at another model in the new year to purchase

Quick Links

Top Members

Weekly

Puraw 345

Jack22 175

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™