Ram and acer helios - Ryzen edition

RiotM
RiotM Member Posts: 3 New User
edited November 2023 in 2019 Archives
so i am using the ACER helios 500 with ryzen and vega which is a very capable machine, although due to using a lot of autocad and photogrammetry software i keep maxing out the 16gb of ram thats preinstalled.
Therefore i purchased an additional 32gb of 2400mhz ram and installed into the two remaining slots giving me 48gb in total. It seems to be running ok from a user perspective but im now getting 931.1mhz at CL13 instead of the original 1200mhz at CL17 that i had before i installed the new ram.

am i missing something thats causing the downgrade or do i need to remove the original ram for the new chips to work at their full potential. I thought i would of at least had 1200mhz across all chips..

any help you be welcomed

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