Is the Predator Helios 300 2019 fan suppose to spin regardless if it's idling?

PhaazeReborn
PhaazeReborn Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hi,

I got the laptop yesterday, and after doing all the important updates, installs, windows 1903 etc, I noticed the laptop will still use the fan even when idling. It's not loud at all, just a fade spin that's always continuous. Shouldn't the fan stop at times? Or is that how the laptop is built? 

Best Answer

Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited October 2019 Answer ✓
    PhaazeReborn yest its completely normal in all the new H300 the fans only supposed to stop according to the acer curve specs under 30'ish but that will never happen anyway because it would be really hard to get the laptops temps under 30's the only fans that stop on idle in the 2019 models are the Tritons the 2017/18 H300 they will stop under 40 :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • PhaazeReborn
    PhaazeReborn Member Posts: 2 New User
    Yo thank you for the information! I was considering to return it because customer service said my best option is for repair. Truth is, it's normal and I'm mroe relieved. Thanks! 
  • alisaeed
    alisaeed Member Posts: 24 Networker
    xapim said:
    PhaazeReborn yest its completely normal in all the new H300 the fans only supposed to stop according to the acer curve specs under 30'ish but that will never happen anyway because it would be really hard to get the laptops temps under 30's the only fans that stop on idle in the 2019 models are the Tritons the 2017/18 H300 they will stop under 40 :)
    So is there a way to override that fan curve ?
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    Is the bios available yesterday v1.08 fix this?
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited October 2019
    Jhjh6980 said:
    Is the bios available yesterday v1.08 fix this?
    well changes are only "Supports new LCD panel" but I'm still very interesting if it fixes fans issue?
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    belik said:
    Jhjh6980 said:
    Is the bios available yesterday v1.08 fix this?
    well changes are only "Supports new LCD panel" but I'm still very interesting if it fixes fans issue?
    could you intall it and verify? i can’t install it now until 2 week for not bring laptop with me
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Jhjh6980 said:
    belik said:
    Jhjh6980 said:
    Is the bios available yesterday v1.08 fix this?
    well changes are only "Supports new LCD panel" but I'm still very interesting if it fixes fans issue?
    could you intall it and verify? i can’t install it now until 2 week for not bring laptop with me
    I'm not sure, need to verify first that I can revert coz my current bios is unlocked one
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    edited October 2019
    this version not fix this problem yet. predatorgaming  twitter reply to me and said we shared this problem with our team, and this v1.08 not include fan fix yet.

    I think in the future it will be done
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Jhjh6980 said:
    not fix this problem. predatorgaming twiter reply to me and said we shared this problem with our team, and this v1.08 not include fan fix yet
    It's not a problem so will not have a fix it was acer engineers decision to setup the fan curves as they are and there's nothing that can be done by the end user 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    good to know, thanks @Jhjh6980
    honestly, I think no one works on fan issue from their side
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    belik said:
    good to know, thanks @Jhjh6980
    honestly, I think no one works on fan issue from their side
    belik said:
    good to know, thanks @Jhjh6980
    honestly, I think no one works on fan issue from their side
    they said , they will notify me once we get an update 
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    xapim said:
    Jhjh6980 said:
    not fix this problem. predatorgaming twiter reply to me and said we shared this problem with our team, and this v1.08 not include fan fix yet
    It's not a problem so will not have a fix it was acer engineers decision to setup the fan curves as they are and there's nothing that can be done by the end user 
    It is a huge problem called wrong set fan curve, no one wants to have fans spinning at 2200 on idle

    If I knew it in advance I would never bought acer laptop, I'm completely disappointed with fans and with absence of support
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited October 2019
    belik said:
    xapim said:
    Jhjh6980 said:
    not fix this problem. predatorgaming twiter reply to me and said we shared this problem with our team, and this v1.08 not include fan fix yet
    It's not a problem so will not have a fix it was acer engineers decision to setup the fan curves as they are and there's nothing that can be done by the end user 
    It is a huge problem called wrong set fan curve, no one wants to have fans spinning at 2200 on idle

    If I knew it in advance I would never bought acer laptop, I'm completely disappointed with fans and with absence of support
    I have my fans spinning at that speed all the time and I can barely hear them so don't see any issues at all and regarding regretting it's everyone's free to i had never regret buying acer laptops an I never will never had issues the oldest I have its almost 10 years old and still kicking so to me best price and hardware wise it was always acer and will always be had/have other brands comparing they're just rubbish but again as I said everyone's free to do what they want 😊


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • alisaeed
    alisaeed Member Posts: 24 Networker
    belik said:
    xapim said:
    Jhjh6980 said:
    not fix this problem. predatorgaming twiter reply to me and said we shared this problem with our team, and this v1.08 not include fan fix yet
    It's not a problem so will not have a fix it was acer engineers decision to setup the fan curves as they are and there's nothing that can be done by the end user 
    It is a huge problem called wrong set fan curve, no one wants to have fans spinning at 2200 on idle

    If I knew it in advance I would never bought acer laptop, I'm completely disappointed with fans and with absence of support
    same here, if I can returned it I will (just for fans, I am very happy with the performance) 

    xapim said:
    belik said:
    xapim said:
    Jhjh6980 said:
    not fix this problem. predatorgaming twiter reply to me and said we shared this problem with our team, and this v1.08 not include fan fix yet
    It's not a problem so will not have a fix it was acer engineers decision to setup the fan curves as they are and there's nothing that can be done by the end user 
    It is a huge problem called wrong set fan curve, no one wants to have fans spinning at 2200 on idle

    If I knew it in advance I would never bought acer laptop, I'm completely disappointed with fans and with absence of support
    I have my fans spinning at that speed all the time and I can barely hear them so don't see any issues at all and regarding regretting it's everyone's free to i had never regret buying acer laptops an I never will never had issues the oldest I have its almost 10 years old and still kicking so to me best price and hardware wise it was always acer and will always be had/have other brands comparing they're just rubbish but again as I said everyone's free to do what they want 😊
    it all depends on where you use it
    since I bought it I was using it at not very quiet room so I never heard the fans when idle except if put my ears close to them
    now I changed my room and this one is very quiet and the fans driving me crazy.
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Jhjh6980 said:
    belik said:
    Jhjh6980 said:
    Is the bios available yesterday v1.08 fix this?
    well changes are only "Supports new LCD panel" but I'm still very interesting if it fixes fans issue?
    could you intall it and verify? i can’t install it now until 2 week for not bring laptop with me
    Hey, I tried 1.08 and nothing changed regarding the fans, I saw gpu fan stops only below 25C (rt after turning on)
    In normal idle they run at 1680/2160 rpm as before

    ps and now I need to re-unlock bios again lol coz I can’t revert by software