Wifi disconnect after startup and isn't able to connect again

MSchiller
MSchiller Member Posts: 3 New User
edited November 2023 in 2019 Archives
Hello, i have a acer nitro 5 (Service Tag 82003138634), after startup my wifi works for 1 or 2 minutes the disconnect and i can't connect again.
The laptop was sent to the acer service and they told me they replaced my wifi modul and it's working, but the surprise it isn't working
Can me help someoane with this issue?

(sorry for my bad english)

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,077 Trailblazer
    Hi,
    Could you please post the full model name of the laptop, like AN515-xxx the name of the WiFi card and the driver version.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon MSchiller !

    Firstly, what EXACT model of your laptop?
    Are all drivers properly updated?
    Have you tried it on other wireless networks?
    Occurs only on the battery or plugged into the power outlet as well?
    Is the wireless adapter performing at its peak in advanced power plan options?


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • MSchiller
    MSchiller Member Posts: 3 New User
    Hello,

    the full name of the laptop is 

    Nitro AN515-42

    Network adapter:Qualcomm Atheros QCA61x4A Wireless Network Adapter
    Driver Version 12.0.0.832
    the Wifi issue appears on battery and pluged in, i tried both versions
    i tried to connect to different Wifi networks, but still the same
  • MSchiller
    MSchiller Member Posts: 3 New User
    It's actually seems the problem is solved with disable and enable the Network Adapter, i will give an update after i try it for some days
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Return here and let us know if it worked!
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!