Laptop Warranty

Mac_Mac
Mac_Mac Member Posts: 1 New User
edited August 2023 in 2019 Archives
My acer aspire laptop stopped working properly within a year of purchase and it won’t turn on to back up my data. Is there any assistance or reimbursement for shipping and data recovery because they said something like $80 for data and that I need to use a tracked courier. Considering I paid a good chunk of money for the laptop in the first place it’s crazy that I’d have to spend even more to fix a laptop that should have been working properly in the first place. I’d appreciate any advice or guidance anyone could give me. 

Answers

  • PO5IT1VE
    PO5IT1VE Member Posts: 14

    Tinkerer

    Before you send the laptop remove the HDD or SSD and put it in a external case and back up to another pc or just put in another pc and back it up, next chat with an agent online and explain your problem, he will guide you through it - scroll down and live chat https://www.acer.com/ac/en/US/content/service-contact