Acer Predator Helios 300 2019 version (PH315-52)

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ShawnM2
ShawnM2 Member Posts: 8

Tinkerer

edited November 2023 in 2019 Archives
After I update my Predator Sense to the lastest version, I did not see the icon appear on the top of the screen when I open Predator Sense by press the Predator Sense button on keyboard anymore, PS is still working. How could I solve it?  Do I need to upgrade BIOS? could I reset Predator Sense to factory setting?
 (icon)----->

Best Answer

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Answer ✓
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    Hi all,

    I am very sorry for the late reply, unfortunately, that notification Icon has been permanently removed from the PredatorSense V3.00.3130 app (launch performance of the application it's been improved).

    Note: This thread will be now close.

    Thank you,
    Acer-Manny

Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited October 2019
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    ShawnM2 please specify your issue in a more detailed way as i couldnt understand if PS wont open at all or if its just an icon not showing up also if you feel; the need to reinstall it follow these steps here on how to uninstall it properly and reinstall 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Why have you accepted it as solved i just asked you to provide more info :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    ShawnM2 You can try to reinstall it follow these steps and stick to one thread only no need to open multiple threads about the same it will only confuse everyone whos trying to help


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • vasu97
    vasu97 Member Posts: 2 New User
    edited October 2019
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    ShawnM2 said:
    After I update my Predator Sense to the lastest version, I did not see the icon appear on the top of the screen when I open Predator Sense by press the Predator Sense button on keyboard anymore, PS is still working. How could I solve it?  Do I need to upgrade BIOS? could I reset Predator Sense to factory setting?
     (icon)----->
    Same thing happened with me, It's not bothering me but sometimes it's important while doing full-screen tasks or playing games....let me know if you solved this, i tried reinstalling but it's still the same for me, let me know the solution if you solved it. Thanks.
  • ShawnM2
    ShawnM2 Member Posts: 8

    Tinkerer

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    vasu97 said:
    ShawnM2 said:
    After I update my Predator Sense to the lastest version, I did not see the icon appear on the top of the screen when I open Predator Sense by press the Predator Sense button on keyboard anymore, PS is still working. How could I solve it?  Do I need to upgrade BIOS? could I reset Predator Sense to factory setting?
     (icon)----->
    Same thing happened with me, It's not bothering me but sometimes it's important while doing full-screen tasks or playing games....let me know if you solved this, i tried reinstalling but it's still the same for me, let me know the solution if you solved it. Thanks.
    Yesterday, I asked Acer and they said the function has been eliminated with the new update. I also try to reset my PC and an icon popped up but Predator Sense did not open when I press the PS button on Keyboard. But then I went to Predator sense folder, I open the launcher and it introduces about the new update then After that when I tried again and press the button PS button, Predator Sense opened but the Icon didn't pop up.
  • HopeJuster
    HopeJuster Member Posts: 47 Devotee WiFi Icon
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    Happened to me too
    i re-installed acer's quick access app and got it fixed
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
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    Happened to me too
    i re-installed acer's quick access app and got it fixed
    Great work. Those icons are from Acer Quick Access only. Everyone, just reinstall it. Even older models now have the new icons.
    Trying to do my best here - Your happy Predator owner =)!
  • vasu97
    vasu97 Member Posts: 2 New User
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    Happened to me too
    i re-installed acer's quick access app and got it fixed
    i just did what you told here but problem remains the same, i guess @ShawnM2 is right, they removed it from the latest update.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Answer ✓
    Options
    Hi all,

    I am very sorry for the late reply, unfortunately, that notification Icon has been permanently removed from the PredatorSense V3.00.3130 app (launch performance of the application it's been improved).

    Note: This thread will be now close.

    Thank you,
    Acer-Manny
This discussion has been closed.