Acer Aspire zc 700G

diva12

I have an acer all in one Aspire zc 700G. The windows screen opens up but the sign in option doesn't appear. The only thing appears is my user name
 but the sign in parts never appears or opens up for me to sign in.

TIA

William_mk2

diva12

Hi,

Kindly follow the basic steps.

Step 1

Power Drain test.

1.  Disconnect all the cables and devices connected to this computer.   Please also remove the power cable.

2.  Press and hold the power button for 50 seconds.

3.  Connect all the cables back.

Turn on the computer.

Step 2

Bios Defaults.

While turning on the computer tap del  key continuously to go to Bios.  It will go to Bios setup screen.

Press f9 -  It will show Load bios defaults  screen - press yes

Press f10 - Save changes  - press yes 

Now you will get the login screen with sign in options

If the comments are helpful please click on "like"
If the comments resolves your issue please click on "yes"

diva12

This did not work.

MartinJohn00001

diva12 said:

This did not work.

 Hi, sorry to hear it. Kindly try to do the following steps and check.

 Refresh PC using Alt + F10:  

1) Press and hold the Power key for 5 seconds to power the system off completely.

2) Hold down the ALT key down and press the Power key to turn on the computer.

3) Immediately after pressing the power key, keep on tapping the F10 key while you are still holding down the Alt key. Your system should boot to a blue screen that says Choose an option.

4) Select Troubleshoot.

5) Click Reset your PC. 

6) Click Next, then select keep my files.

7) Click Reset to begin the recovery. 

           This will delete only the 3rd party apps that have been installed in the unit.

   If this doesn't work kindly try the below step to reset the unit and check by reloading the entire OS.

 Reset PC using Alt + F10:  

1) Press and hold the Power key for 5 seconds to power the system off completely.

2) Hold down the ALT key down and press the Power key to turn on the computer.

3) Immediately after pressing the power key, keep on tapping the F10 key while you are still holding down the Alt key. Your system should boot to a blue screen that says Choose an option.

4) Select Troubleshoot.

5) Click Reset your PC. 

6) Click Next, then select Just remove my files.

7) Click Reset to begin the recovery.

     Kindly post the results after trying the above steps.

   I hope that this is helpful to you! If I have answered your question kindly click YES, thank you !

MartinJohn00001

@diva12
      If the above steps doesn't work and if you feel that the unit is under warranty, check the link below and choose your location and contact the support in your location.
   http://www.acer.com/worldwide/support/
      I hope that this is helpful to you! If I have answered your question kindly click YES, thank you !:)