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My A515-54G-761G has how many RAM slots?

mamo10mamo10 Member Posts: 12

Tinkerer
in Aspire, E and F Series Laptops
I bought is recently and it came with 8GB RAM by default. In the task manager, it shows I used only 1 slot of 2. I opened my laptop to check which RAM model I need to get to upgrade it to 16GB but I can't find another slot in the motherboard. Does anyone have similar laptop with the same issue and fixed? Please Help
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FAQ & Answers

  • mamo10mamo10 Member Posts: 12

    Tinkerer
    The slot which I got is installed 8GB one. If there was 4GB by default that is not removable, it would show I have 12GB, not 8GB.
  • brummyfan2brummyfan2 ACE Posts: 16,777 Trailblazer
    Hi,
    Normally you should have on-board memory and a slot for upgrade, you have to check the actual combination in your laptop, please install CPU-z free program and post the snips of SPD tab for all the slots.
    https://uk.crucial.com/gbr/en/compatible-upgrade-for/Acer/aspire-a515-54g

    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • mamo10mamo10 Member Posts: 12

    Tinkerer

    This is what I have.
  • brummyfan2brummyfan2 ACE Posts: 16,777 Trailblazer
    Hi,
    It confuses me, according to service manual, this model has a on-board memory and a slot for upgrade but according to the CPU-z report for your laptop it looks like you may have two slots and no on-board memory, only way to find out is to open the back cover( provided that you don't have any warranty warning sticker on any of the screws at the bottom cover) and physically check whether you have two slots.
    You can see from crucial site as well, it clearly states that your model has a on-board memory.
    https://uk.crucial.com/gbr/en/compatible-upgrade-for/Acer/aspire-a515-54g
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • mamo10mamo10 Member Posts: 12

    Tinkerer
    edited October 2019
    I did opened it and checked if there is an empty slot but unfortunately I can't see it. I can only see one slot which is filled with 8GB one (Is the same picture you sent previous without the back cover). Plus I'm not risking it to open further unless I have a confirmation that the other slot is inside. 
  • brummyfan2brummyfan2 ACE Posts: 16,777 Trailblazer
    mamo10 said:
    I did opened it and checked if there is an empty slot but unfortunately I can't see it. I can only see one slot which is filled with 8GB one (Is the same picture you sent previous without the back cover). Plus I'm not risking it to open further unless I have a confirmation that the other slot is inside. 
    Could you please wait for a while I have asked my colleagues for help, wait for their response, thanks.
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
  • mamo10mamo10 Member Posts: 12

    Tinkerer
    brummyfan2 said:
    mamo10 said:
    I did opened it and checked if there is an empty slot but unfortunately I can't see it. I can only see one slot which is filled with 8GB one (Is the same picture you sent previous without the back cover). Plus I'm not risking it to open further unless I have a confirmation that the other slot is inside. 
    Could you please wait for a while I have asked my colleagues for help, wait for their response, thanks.
    Yes sure. Looking forward for the reply. Thank you
  • MartinJohn00001MartinJohn00001 Ally Posts: 636
    @mamo10
     
     Hi, Good Morning! Kindly find the information regarding the RAM slots of your unit below.
      
     
         As per as the above information of your unit, it has 2 sockets and is upgrade-able up-to 32GB.
      Also find the Storage information of your unit below.
     
            

                                    Also check the link below and check and for the upgrades for your unit.They are Crucial and they guarantee compatibility with your exact model. Kindly write down the part number and then order from Amazon, it's cheaper and has fast delivery.
        https://www.crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-54g   

       I hope that this is helpful to you! If I have answered your question kindly click YES, Thank you :)  
     

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • egydiocoelhoegydiocoelho ACE Posts: 64,020 Trailblazer
    The service manual of this model presents some contradictory information. See what it says here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mamo10mamo10 Member Posts: 12

    Tinkerer
    MartinJohn00001 said:
    @mamo10
     
     Hi, Good Morning! Kindly find the information regarding the RAM slots of your unit below.
      
     
         As per as the above information of your unit, it has 2 sockets and is upgrade-able up-to 32GB.
      Also find the Storage information of your unit below.
     
            

                                    Also check the link below and check and for the upgrades for your unit.They are Crucial and they guarantee compatibility with your exact model. Kindly write down the part number and then order from Amazon, it's cheaper and has fast delivery.
        https://www.crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-54g   

       I hope that this is helpful to you! If I have answered your question kindly click YES, Thank you :)  
     
    Hello. Yes I know it is 2 slots but the problem is I cannot find the other slot in the motherboard when I opened the back cover. It shows only one slot which is filled with the 8GB one. So my problem here is, where is the other slot located in the motherboard?
  • egydiocoelhoegydiocoelho ACE Posts: 64,020 Trailblazer
    If there is another ram slot, it must be under the keyboard, ie at the top of the motherboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mamo10mamo10 Member Posts: 12

    Tinkerer
    egydiocoelho said:
    The service manual of this model presents some contradictory information. See what it says here:

    Yes it shows that but in my case is different. My one slot is 8GB and the other one is empty. I opened my back cover to check the ram, and the slot is filled with 8GB slot. Where is the other slot located? A515-54G-761G, i7-8565U, 1TB HDD + 256GB PCIe NVMe SSD, 8GB DDR4 Memory, That's my laptop reference and specs.
  • egydiocoelhoegydiocoelho ACE Posts: 64,020 Trailblazer
    If there is another ram slot, it must be under the keyboard, ie at the top of the motherboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho ACE Posts: 64,020 Trailblazer
    Check here:

    Chances are there is an empty spot here, which should be to solder some ram.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackEJackE ACE Posts: 23,248 Trailblazer
    edited October 2019
    If your mainboard bottom resembles the image below, you have only one replaceable RAM slot. Depending on the region where the laptop was sold, your mainboard's solderable slot may be empty(unfilled) or filled with  4GB, 8GB or 16GB DDR4. So the max RAM can be either 16GB, 20GB, 24GB or 32GB respectively. Accordingly, I think your model's max RAM is 16GB replaceable only unless  a 32GB DDR4 module is available/compatible. Jack E/NJ

     
    Jack E/NJ
  • mamo10mamo10 Member Posts: 12

    Tinkerer
    egydiocoelho said:
    Check here:

    Chances are there is an empty spot here, which should be to solder some ram.
    For that, I think I need to check with the company I bought with. I can't risk open it and check the motherboard, but thanks for the help.
  • mamo10mamo10 Member Posts: 12

    Tinkerer
    JackE said:
    If your mainboard bottom resembles the image below, you have only one replaceable RAM slot. Depending on the region where the laptop was sold, your mainboard's solderable slot may be empty(unfilled) or filled with  4GB, 8GB or 16GB DDR4. So the max RAM can be either 16GB, 20GB, 24GB or 32GB respectively. Accordingly, I think your model's max RAM is 16GB replaceable only unless  a 32GB DDR4 module is available/compatible. Jack E/NJ

     
    It does look similar to this board but in my system it shows there are 2 slots in which only 1 is being used. So my question is where is the other slot located?
  • egydiocoelhoegydiocoelho ACE Posts: 64,020 Trailblazer
    When the soldered rams memory slots are empty, windows identifies them as an expansion slot.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackEJackE ACE Posts: 23,248 Trailblazer
    Yup. One empty solderable RAM slot. And one replaceable RAM slot. Two slots. Jack E/NJ
    Jack E/NJ
  • brummyfan2brummyfan2 ACE Posts: 16,777 Trailblazer
    edited October 2019
    JackE said:
    Yup. One empty solderable RAM slot. And one replaceable RAM slot. Two slots. Jack E/NJ
    @JackE
    I don't understand the configuration at all, his CPU-z report says he has 8GB memory module installed, Task manager also reports that the laptop has 8GB, so what happened to the on-board memory?
    Edit: Could an empty solderable slot possible? 
    Please click "Yes" for "Did this answer the question", if I resolve the problem.
    https://www.userbenchmark.com/UserRun/27163405
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