Acer P03-600 Nvidia GTX 1060 Windows Mixed Reality headset

Topherz

I'm not sure what happened or who's at fault here, but my Samsung Odyssey Windows Mixed Reality headset suddenly started having problems with the display not showing correctly. I have the Nvidia GTX 1060 GPU. After several un/reinstalls of drivers, operating systems and various "quick fixes" found on the net by many other people who have had the same exact experience as I am now experiencing, I now know that this problem is not headset specific and is probably tied to either a problem with an upgraded graphics driver or, what I think is more likely, a faulty line of code in a recent Windows update. A can tell you that this problem, although new to me, has existed for at least 2 years.

Not only do I now feel that I wasted $400 on what has become an unusable piece of plastic, but you've stolen the games I played as well. It's VERY hard to go back to playing on a monitor after being immersed so deeply in the game thanks to VR.

I cannot believe that not only has this problem existed for at least 2 years and it's still not fixed. And it's affecting new people. I've spent the better part of a week reinstalling the operating system and various drivers and researching the problem online. I have been so frustrated that I wanted to throw my computer and the headset off a balcony thinking that I had done something only to find that it's nothing that I did but it's also nothing I can fix.

No, the headset isn't broken. After reinstalling the operating system and setting up the headset everything works beautifully until I exit out of the mixed reality portal or restart the computer. Then the display refuses to show in the headset, although I can hear everything and I can see the display on my monitor and see that head tracking works, but no combination of restarting the mixed reality portal and unplugging and replugging in the headset will make it work again.

billsey

So if it's been around two years it's unlikely to be a Windows update, since there are two major updates each year and the issue would be affecting everyone with the Samsung headset. It could easily be an NVIDIA issue, though it still seems a bit piecemeal to me. Is there a chance that changing displays through the Windows-P combo turns it back on when in failure mode? What does Samsung say about the issue, other than pointing fingers? My Acer headset isn't running into anything like that, but I don't know what the differences are between the headset designs.

Topherz

I found this, dated Oct 8, 2019. This explains the most recent event. Honestly, why bother to reply if you don't know what you're talking about?
https://support.microsoft.com/en-us/help/4519338/windows-10-update-kb4519338

billsey

And that wouldn't explain the two years... Only the effect and remediation for the 1809 release.

Topherz

https://support.microsoft.com/en-us/help/4520062/windows-10-update-kb4520062

It would if various Windows updates have continued to cause different problems to different set-ups. Of course - I'm open to other things being the problem but I have spent the better part of the last 2 weeks researching this problem. And I'm not hearing any other ideas here.