Wi-fi has suddenly stopped working , also it is not even appearing in the device manager , what shou

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Sara1234
Sara1234 Member Posts: 1 New User
edited August 2023 in 2019 Archives
I have tried to reinstall the drivers (wireless lan atheros 12.0.0.91)
Iaptop model - f15  F5- 573g-57v4

please help me with this .

Answers

  • William_mk2
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    Sara1234

    Hi,

    These are the basic steps that you need to follow.

    Power Drain test for laptop.

    If your computer is not having the inbuilt battery follow these steps.

    1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

    2.  Remove the battery if it is not inbuilt.

    3.  Hold the power button for 50 seconds.

    4.  Connect all the cables back

    5.  Turn on the computer.

    Steps to remove the battery.

    1.  Turn off the computer.   Remove all the cables and devices including power cable

    2.  Turn the laptop upside down.  Flip the laptop.  On the back of laptop there will be a unlock switch.  You need to move the switch to the left or right and then you need to pull the battery door out.   

    If your computer is having an inbuilt battery follow these steps.

    Power Drain test.

    1.  Turn off the laptop.  Unplug all the cables and devices including power cable. 

    Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

    2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds.  

    3. Plug all the cables back and turn on the computer.


    Step 2

    Bios Defaults.

    1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

    2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

    3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

    Computer will automatically restart and it will load windows..

    Step 3

    Please try fn + f2,  or Fn + f3 to turn on the wifi.   ( On some models f2 is designed for wireless and for some models f3 is designed for wireless.   You can see the wireless symbol on the key f2 or f3.  Based on the symbol on the function key you can either press and hold the fn and then press f2 or f3 only once to turn on and off the wireless.  It is toggle key to turn on and off the wireless. 

    Step 4

    Press and hold the windows key and press r
    on the run window - type ncpa.cpl
    You can see icons like ethernet, bluetooth and wifi
    Please right click on wifi - connect
    It will show you the list of wifi networks
    Click on the network which is provided to you by the internet service provider
    Please type the security key 
    It will get connected
    Try to go online

    If the comments are helpful please click "like"
    If the comments resolves your issue please click "yes"


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
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