Can't Reset Windows. helios 300

samuelvarkey
samuelvarkey Member Posts: 1 New User
edited November 2023 in 2019 Archives
I bought helios 300 i5 version 2 days ago. While installing some softwares. some errors started to come, I tried to restart the pc but went into a black screen. Then tried to restore and reset the system but it says cannot reset the system due to some reasons. What can I do. 

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    @samuelvarkey

    There are different ways of doing recovery.

    Please remember if you do a recovery everything on the computer will be wiped out and it will become a brand new computer.

    Method 1

    1. Press and hold the Power key for 5 seconds to power the system off completely.
    2. Press the Power key to turn on the computer.
    3. Press the Alt and F10 keys at the same time when the Acer logo appears on the screen. ...
    4. Select Troubleshoot.
    1. Click Reset your PC. This process will erase all data on the your system.   You will see "keep my files" and  "Remove everything"
    2. Choose the Refresh your PC option or "keep my files" if you want to restore your system and retain your data.  There will be an application loss if you chose "keep my files" option.
    3. chose " remove everything " and click on "Just remove my files" 
    4. Click Reset to begin the recovery.
    If the "just remove my files" option is not working you can try "fully clean the drive"

    Method 2

    If you are able to boot the windows 

    click on start, settings, update and recovery, recovery, reset this pc

    It will show you "keep my files " and "remove everything" to continue with the recovery process

    Method 3

    You can start the recovery process using the recovery media which is designed for your computer.

    It might be a set of cds or recovery flash drive which you can get it from Acer store.

    Method 4

    You can download the windows 10 to a blank usb flash drive using a different computer.    After downloading the windows 10 to the flash drive you can connect the flash drive to non working computer and start the recovery process.

    If the comments are helpful please click on "like"
    If the comments resolved your issue please click on "yes"


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    @samuelvarkey

    There are different ways of doing recovery.

    Please remember if you do a recovery everything on the computer will be wiped out and it will become a brand new computer.

    Method 1

    1. Press and hold the Power key for 5 seconds to power the system off completely.
    2. Press the Power key to turn on the computer.
    3. Press the Alt and F10 keys at the same time when the Acer logo appears on the screen. ...
    4. Select Troubleshoot.
    1. Click Reset your PC. This process will erase all data on the your system.   You will see "keep my files" and  "Remove everything"
    2. Choose the Refresh your PC option or "keep my files" if you want to restore your system and retain your data.  There will be an application loss if you chose "keep my files" option.
    3. chose " remove everything " and click on "Just remove my files" 
    4. Click Reset to begin the recovery.
    If the "just remove my files" option is not working you can try "fully clean the drive"

    Method 2

    If you are able to boot the windows 

    click on start, settings, update and recovery, recovery, reset this pc

    It will show you "keep my files " and "remove everything" to continue with the recovery process

    Method 3

    You can start the recovery process using the recovery media which is designed for your computer.

    It might be a set of cds or recovery flash drive which you can get it from Acer store.

    Method 4

    You can download the windows 10 to a blank usb flash drive using a different computer.    After downloading the windows 10 to the flash drive you can connect the flash drive to non working computer and start the recovery process.

    If the comments are helpful please click on "like"
    If the comments resolved your issue please click on "yes"


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    I bought helios 300 i5 version 2 days ago. While installing some softwares. some errors started to come, I tried to restart the pc but went into a black screen. Then tried to restore and reset the system but it says cannot reset the system due to some reasons. What can I do. 
    Try using Acer recovery to reset back to factory shipped state. And when windows comes up - disable auto updating of drivers via windows update.
    -----
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