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Auto update policy

mcherry5mcherry5 Member Posts: 5 New User
Does anyone know how long the auto update policy is for the Acer Chromebook R 11 CB5-132T-C18Y

FAQ & Answers

  • Acer-HarveyAcer-Harvey Moderator Posts: 490 Moderator
    Hello mcherry5

    Auto Update policy
    Overview

    Chrome devices receive automatic updates regularly that enhance both the device itself and the software on the device. Chrome device updates are designed to be simple for the user and, therefore, include updates to the device, Chrome operating system, browser and firmware. However, end-to-end updates for all our devices to ensure the highest levels of security requires dependencies on many third-party hardware and software providers so we cannot indefinitely ensure that older Chrome devices will receive updates to enable new OS and browser features.

    General policy
    Each device has an Auto Update Expiration (AUE) date listed; this means that before this date, devices will receive new software updates from Google.

    Google provides each new hardware platform with 6.5 years of Auto Update support. Multiple devices can share the same hardware platform. The 6.5 years starts when the first device on the platform is released(1). Manufacturers are advised to choose the newest platforms to ensure that they produce devices that have the longest Auto Update support available.

    Google will provide advanced notice of a model’s AUE date on this page, giving buyers time to make purchase decisions. Devices that are due to have an AUE date within 90 days will be highlighted in bold. Please check the Auto Update Expiration date when making a purchasing decision.

    Chrome device models that have not reached their AUE date will continue to receive OS updates and function with the business and education management service.

    When a device reaches AUE, it means that automatic software updates from Google will no longer be provided.

    Enrolled Chrome devices that have reached their AUE date will no longer receive technical support from Google.

    Business and education customers using devices that have passed their AUE date should not expect that they can manage their devices as expected using the Google Admin console or leverage new management features released.

    The End of Sale date is controlled by the manufacturer of the device model and has no relation to model’s AUE date.


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  • billseybillsey ACE Posts: 10,031 Trailblazer
    From the Google Update Policy page:
    Chromebook R11 (CB5-132T, C738T) Jun 2021
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mcherry5mcherry5 Member Posts: 5 New User
    This is C18Y not c738T. 
  • billseybillsey ACE Posts: 10,031 Trailblazer
    Acer Chromebook R 11 CB5-132T. The C16Y is just a SKU identification that defines which sub model it is. The CB5-132T is the main model number.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mcherry5mcherry5 Member Posts: 5 New User
    mcherry5 said:
    This is C18Y not c738T. 
    mcherry5 said:
    This is C18Y not c738T. 
    billsey said:
    From the Google Update Policy page:
    Chromebook R11 (CB5-132T, C738T) Jun 2021
    Are they the same even though the model number differs slightly.  And Thanks for the reply
  • billseybillsey ACE Posts: 10,031 Trailblazer
    The sub models are things like different locales or different drive sizes, they are still the same model.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mcherry5mcherry5 Member Posts: 5 New User
    Are they the same even though the model number differs slightly.  And Thanks for the reply. Don't know if the other message came through
  • mcherry5mcherry5 Member Posts: 5 New User
    Got ya. Thank you very much
  • redhawks2redhawks2 Member Posts: 2 New User
    How do I find the AUE date on my CB5-311??
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