How to do a factory reset on my Aspire one 14 cloudbook when nothing else is working

tracyr75
tracyr75 Member Posts: 1 New User
edited November 2023 in 2019 Archives
I've seen a lot of post , but nothing is helping me on how I can do a factory reset to get my cloudbook working again, its stuck in the start up screen logo, and shuts off. I have a usb flash drive, so I can download a new software on it, but I can't access this computer obviously, is their another way I can download it on my other computer? then restore it to my cloudbook?

Answers


  • I understand its stuck in the start up screen logo, and shuts off. 

    Please follow the steps below before starting the recovery process as recovery is only a last step. 

    Power drain test.

    If the battery is removable ( if it is not built in ) , remove the battery and charger.   Remove the power cable and any other devices connected.   Hold the power button for 40 seconds.   Turn on the computer.  It should start.

    If the battery is inbuilt try the following step..

    Remove the charger cable and other devices connected to laptop. If the battery is inbuilt,  then search for a tiny hole on the back of your laptop.  Insert a paper clip or small pin  on the tiny hole ( you will see a battery symbol next to reset hole ) and hold gently for 20 seconds.  connect the power cable and it should turn on.

    Please try the bios defaults..

    Bios defaults

    Turn on the computer and keep on tapping f2.   It will take you to the Bios setup screen.

    Press f9 and load bios defaults by clicking on yes

    Press f10 and save the changes by clicking on yes

    It should start your computer.

    If the above steps are not working then follow the details below.
     
    Step 1.   connect the power cable.  Turn on the laptop.  When you see the acer Logo unplug the power cable.   Computer will shutdown if the battery is completely drained out.  

    Please do the step 1 four to five times.   There are chances you will be getting the troubleshoot, continue and advanced repair options.   

    You can go to troubleshoot and click on "reset this pc"
    It will show you keep my files or Remove everything..

    Please remember recovery process will wipe out everything on your computer.  

    You can even go to advanced repair options and try system restore or startup repair process..

    If the hard reset is not working on your computer...

    Try the following steps listed below..  There are three ways you can start the recovery process..

    1.  Internal recovery by tapping alt + f10 key or alt gr + f10 key
    2.  Starting the recovery process by using the recovery media  ( cd/dvd or recovery flash drive ) given to you by Acer
    3.  Downloading the Windows 10 media creation tool onto your flash drive from internet using another computer.  

    Step 1.

    Turn off the computer.  Please press and hold the alt key, start the computer and keep tapping f10 on your keyboard.   It will say please wait and it will go to troubleshoot and advanced recovery options where you can proceed with the recovery options by clicking on troubleshoot - reset this pc - Choosing "keep my files" or " Remove everything "

    If the step 1 is not working please try the step 2 process..

    Step 2.

    Turn off the computer.  Please press and hold the "altgr" key on the bottom row of keyboard, start the computer and keep tapping f10 on your keyboard.  It will say please wait and it will go to troubleshoot and advanced recovery options where you can proceed with the recovery options by clicking on troubleshoot - reset this pc - By Choosing "keep my files" or " Remove everything " it should start the recovery process.  

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    If the above steps resolves your issue please click on "Yes"

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