Acer Aspire E 15 E5-575-33BM - What do I do if the computer doesn't recognize the HDMI connection?

raydenmk
raydenmk Member Posts: 4 New User
edited August 2023 in 2019 Archives
I have the Acer Aspire E 15 E5-575-33BM.

I like to connect my computer to my TV.  I've been connecting it through the hdmi port.  There was one night when there was a thunderstorm and an HDMI switch that I had didn't work anymore after there was a crash of thunder.  I was able to get that replaced, but I'm here to talk about my computer.  The next day, I realized that there's no connection from my computer to my TV.  It was connected to the hdmi switch that I had.   Other things connected to the TV work fine, so it's not my TV.  I tried using a different cable but it still didn't work.  I think it's something in my computer.  I don't know if the thunderstorm had anything to do with why this doesn't work anymore.   I can't seem to find any answers on why there's no response on this hdmi port anymore.  I just bought this computer last year.  Everything else on the computer works fine.   I'd hate to have to buy a new computer for just this one thing.  Do you have any idea what it could be or what else I could try?

Best Answer

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    Answer ✓
    We are sorry you are having this issue, we recommend you contact Acer repair center in your region, since it could be a hardware issue do to the thunderstorm.

    Please click on the link below to find the contact for Acer support in your region: https://www.acer.com/worldwide/
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.

Answers

  • raydenmk

    Hi,

    There are several options which you can try..

    1. Please try it with a new hdmi cable and check.

    2.  Please connect the cable directly from computer to TV and check.   While doing so make sure that you change the input mode on TV to hdmi.

    3.  Please try to swap the ends of the hdmi cables and check.

    4.  If you dont have a new hdmi cable, try to use a differrent hdmi cable which is already working fine between TV other devices..

    If the steps mentioned above fixed your issue.  Please click on Yes.   

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  • raydenmk
    raydenmk Member Posts: 4 New User
    I already tried those things and it still didn't work.
  • raydenmk
    raydenmk Member Posts: 4 New User
    Are there other ways that I can connect the computer to the tv?
  • raydenmk
    raydenmk Member Posts: 4 New User
    Is there anybody who knows what I can do?  I tried all the things listed already.
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    Answer ✓
    We are sorry you are having this issue, we recommend you contact Acer repair center in your region, since it could be a hardware issue do to the thunderstorm.

    Please click on the link below to find the contact for Acer support in your region: https://www.acer.com/worldwide/
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
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