Acer travelmate P614-51 Thunderbolt/USB-C charging

Hello all,
I seem to have an issue where USB-C charging for the laptop occasionally works. It behaves equally under both linux and windows. In about one in 10 restarts, I can get the thunderbolt/usbC port to charge the laptop from a 60w power adapter. I found a similar post for this laptop saying it does not support charging via the USB-C, visible here, however, the thunderbolt chipset used in this device supports it, and my laptop atleast marginally supports it (as of bios version 1.01 and 1.03). I am not seeing anything relevant in dmesg or any other modules loaded/unloaded under linux between when it does and does not function, so it appears to be a bios issue. Has anyone else seen this?

USB-c charging is one of the reasons I bought this laptop. Unfortunately I have been plagued with about half a dozen issues with this laptop, half of which seem to be bios related.

Thank you, any help is appreciated.
Best regards,
Matt

Comments

  • JackEJackE ACE Posts: 24,468 Trailblazer
    Since it's intermittent, I'd guess the port's mainboard connector needs to be re-seated a few time to clean and firm up its contacts. Is this machine still under warranty because the bottom cover would have to be removed? Jack E/NJ
    Jack E/NJ
  • N2EEEN2EEE Member Posts: 12 New User
    JackE said:
    Since it's intermittent, I'd guess the port's mainboard connector needs to be re-seated a few time to clean and firm up its contacts. Is this machine still under warranty because the bottom cover would have to be removed? Jack E/NJ
    Thank you for commenting,
    I would be leaning toward that, but USB-C is still fully functional, and the issue can reappear when booting without moving the laptop. Though it could be a bad bga ball on the thunderbolt controller since some of the time it gets initialized, and some of the time it doesn't. 

    Best regards,
    Matt
Sign In or Register to comment.

Who's Online863

abdallahkk3
abdallahkk3
Acer-Laura
Acer-Laura
Alejandro738
Alejandro738
batmalin
batmalin
GAMING6698
GAMING6698
IVAN_PC
IVAN_PC
mohitmojito
mohitmojito
Piter
Piter
RaimundBrichta
RaimundBrichta
RoshanV
RoshanV
TwitchingFool0
TwitchingFool0
Vey
Vey
Vky76
Vky76
Wichoxd90
Wichoxd90
Zea
Zea
+848 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements


Put your skills and not your eyesight to the test with the Nitro XV2's protective VisionCare technology. Be the best: https://acer.co/34PnwIA

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 4175

Total Points:7497

Total Accepted Answers: 374