Aspire 3 A315-31-C514 acting slow and doing nothing

Shadow376
Shadow376 Member Posts: 2 New User
edited August 2023 in 2019 Archives
Hello my  Acer laptop isn't working past the password. When I try to open the Internet Explorer it opened a blank page not completely loaded. I wait it for about 20 minutes it stills was the same as when it opened. I tried opening my window menu and it did nothing but it highlighted it showing that I was hovering over it with the mouse. I factory reset it and now its stuck on one moment.  It took 4 hours to reset itself. usually my other computers only take at least an hour max. This is the only laptop I have at the moment. I don't know what to do please help

Best Answer

  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Answer ✓
    Press and hold the power button till the machine completely shuts off. Then turn it on again and immediately press the ALT key while tapping the F10 key. A recovery screen should re-appear. Follow directions as in the video below to reset the machine to factory fresh condition using this method, If it still acts the same way, you likely have a hardware problem. Jack E/NJ




    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Answer ✓
    Press and hold the power button till the machine completely shuts off. Then turn it on again and immediately press the ALT key while tapping the F10 key. A recovery screen should re-appear. Follow directions as in the video below to reset the machine to factory fresh condition using this method, If it still acts the same way, you likely have a hardware problem. Jack E/NJ




    Jack E/NJ

  • Shadow376
    Shadow376 Member Posts: 2 New User
    It wiped the whole system and nothing works
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Re-try the ALT+F10 reset. If it keeps failing to reset, then the hard drive has probably failed. Jack E/NJ

    Jack E/NJ