Aspire XC-830-EB11 DT.B9VAA.001 with Intel UHD Graphics 605 Directx 12 problem

eastavin
eastavin Member Posts: 12

Tinkerer

edited March 1 in 2019 Archives
Hi. Looking for advice on known bugs in Acer implementation of Intel UHD Graphics 605 as it pertains to use of Directx 12.  This PC has the Intel J5005 cpu.

BTW this device is running the latest BIOS R01-B0 A A and has all windows 10 home updates applied to today. DXDIAG reports DirectX 12 installed and no problems found. The display driver reported 23.20.16.4927  

However when running apps like for example the PASSMARK Performance Test 9.0 the Directx 12 graphics does not appear to function. The Passmark appears to start its 3D Graphics test for DirectX 12 and after a short period of time .. say 20 seconds the test slows down.. stops and reports that either this graphics hardware implementation does not support Directx 12 or an Anti-virus is blocking the required test.

STEPS TAKEN:  
-Disabled windows DEFENDER.  Reran the test.  same result.  Directx 12 fails to run.  (I also have an Acer Aspire with Intel J3710 cpu and the test works perfectly every time)
-checked Intel driver update site which shows a newer driver.  Unfortunately that driver wont load reporting that it is untested with this Acer architecture and I should use Acer updates of which there are non available.

Any thoughts on what next? (Issue reported to Passmark, advice was to follow up with Acer first)

Many thanks

Edward