Acer Aspire A315-51 can't update graphics card, when updating it will automatically black screen

fgseneres
fgseneres Member Posts: 26 Troubleshooter
How to fix Acer Aspire A315-51 when updating or installing the graphics card (any version) it will automatically black screen and the only way to recover is to long press the power button then entering in safe mode then set the graphics card to Microsoft Basic Display Adapter.

Thank You!
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Answers

  • GLM
    GLM Member Posts: 52 Troubleshooter
    try to update manually ,

    download the Zip file .

    Extract and Install
  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    I already Tried that but the problem persist
  • GLM
    GLM Member Posts: 52 Troubleshooter
    Disable.the.graphics Card you wish you update ,  and install the fresh one you downloaded 
  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    I already tried that but same problem
  • GLM
    GLM Member Posts: 52 Troubleshooter
    How aboUt uninstalling ?  still the same?
  • GLM
    GLM Member Posts: 52 Troubleshooter
    it should work , uninstall and install new one

  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    Yes, I also tried using the DDU
  • GLM
    GLM Member Posts: 52 Troubleshooter
    Did you try.Troubleshooting? 
  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    Yes, I did
  • GLM
    GLM Member Posts: 52 Troubleshooter
    Im just wondering if why you set to Microsoft basic adapter,  what was your Graphics card by the way?
  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    My graphics card is Intel HD 620
  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    I tried to download graphics card in Intel download center but the latest version of my graphics card is not working , also tried to download in acer site but same problem
  • GLM
    GLM Member Posts: 52 Troubleshooter
    if  Intel you must set to Intel Graphics card also Not Microsoft basic adpater , it will not process the update .

    try  navigate to  Device Manager ,.
    Display adapters, .hit ADD  and check if you see Intel graphics card ..

    if  have then proceed  to.the next step ,
    Click Update ,
    ""Let me.pick ""/ Browse/ choose Intel GP.card.  click Next , wait until finish installing.   then try to.update again .

  • GLM
    GLM Member Posts: 52 Troubleshooter
     I see ,  we have same D. Adpater ,
     i had no.Problem.with mine ,  Just make sure to Download the correct File,  You're running 64bit , so.download The.same.  
  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    yes I already do that but not fixed
  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    yes I am running 64bit
  • GLM
    GLM Member Posts: 52 Troubleshooter
    revert back  If you had back up You previous working  version .  
    .
  • GLM
    GLM Member Posts: 52 Troubleshooter
    or try to.Roll.back
  • fgseneres
    fgseneres Member Posts: 26 Troubleshooter
    When i am using roll back it will set to microsoft basic adapter
  • GLM
    GLM Member Posts: 52 Troubleshooter
    dude it must be Intel G.  
    try change for.hardware  Under Device  manager