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Predator Helios 300 GPU FANS OFF!

HANGODHANGOD Posts: 10Member

Tinkerer

edited September 12 in Predator Laptops
So today when opening predator sense i found that my Nvidia Gtx 1060 Fans Are off? 
they are just 0 rpm even if i max the fan control, same. and with opening game like DOOM the temp go to 96 c so fast,
i tried to upgrade my NVIDIA DRIVER it finaly worked but only on cool boost and can't pass the 4500 rpm even thought the CPU fans working fine. but then after like 20-30 min it back off to the first problem and back to 0 rpm even when the fan control are max. i really don't know how or why this is happening and i need your help.  

FAQ & Answers

  • Have you tried reinstalling nitro sense just to make sure it is a bug in the program? Although fans are disabled when the temperature is below 45 ° C, I don't think this is the case.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • xapimxapim Posts: 2,878ACE Pathfinder
    edited September 13
    Codycraig check if the fan is physically working (for ex launch a game) if the fan its not working send it to warranty asap for a replacement @egydiocoelho its not under 45  its under 40 that the fans stop (at least on mine and i suspect they should all behave the same way unless Acer has different bios fan curves per model) i tested mine loads of times my gpu on idle its on 41 and the fan is at 2068rpm if i get the fans on max and i manage to get both cpu and gpu under 40 as soon as i get back to auto the fans will completely stop for a short period :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
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  • egydiocoelhoegydiocoelho Posts: 25,140ACE Trailblazer
    edited September 13
    I may be wrong regarding the minimum temperature limit. But, I have the impression @xapim, that when the temperature is too low, the fans are disabled, see: https://community.acer.com/en/discussion/comment/671040
    However, I think his fans are really in trouble too.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim Posts: 2,878ACE Pathfinder
    edited September 13
    egydiocoelho yes the fans go off when the temps are too low under 40's (just tested it again about 30mnts ago) :) but just for a few seconds they come back on straight away :) and i also think he might need a replacement fan seems to me its faulty 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • HANGODHANGOD Posts: 10Member

    Tinkerer

    nah guys im pretty sure its off cause i play games and the temp went from like 50 to 90 in like 10 sec wich its normal because the fans are off :) im really afraid to try open it to try clean the fans maybe there's dust on it? im afraid to lose the warranty or something 
  • HANGODHANGOD Posts: 10Member

    Tinkerer

    I also found this under my laptop .. so maybe it's dust stuck inside?
  • xapimxapim Posts: 2,878ACE Pathfinder
    HANGOD my suggestion is if you can open it yourself without voiding your warranty get some good thermal paste like kryonaut clean your fans ad repaste after see if the gpu fan is working if its still not working you need to replace it 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • But does repaste not violate the warranty @xapim ;? Wouldn't it be better for him to buy the thermal paste and send it to the technical service for the technicians to replace the thermal paste and the troubled fan?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HANGODHANGOD Posts: 10Member

    Tinkerer

    can i clean the fans with like idk Blow Dry? with out opening it? will it do something? 
  • aceerfanaceerfan Posts: 43Member Devotee
    HANGOD said:
    can i clean the fans with like idk Blow Dry? with out opening it? will it do something? 
    if its out of warranty or you just want to do it yourself then make sure you clean it first and don't forget try to apply some lubricant. 
  • HANGODHANGOD Posts: 10Member

    Tinkerer

    as you see guys my gpu fans some times work sometimes not. it just worked now and i can hear the voice and the laptop little shaking ( its like a vibartion) but even tho she work some times. in this times it never pass the 4200-4500 rpm, like before it could reach 6000+rpm. can u please any help with this? 
  • eminem2ka9eminem2ka9 Posts: 31Member Troubleshooter
    HANGOD said:
    as you see guys my gpu fans some times work sometimes not. it just worked now and i can hear the voice and the laptop little shaking ( its like a vibartion) but even tho she work some times. in this times it never pass the 4200-4500 rpm, like before it could reach 6000+rpm. can u please any help with this? 
    It could be that the fans are dirty, or you need a replacement fan. If you're cleaning the fans, no need to take the fan wires out. If you'll replace them, just be very careful you put the fan wire tips in EXACTLY as they were. My warranty was useless so i opened my own laptop, which is easy if you use a plastic tool, like an old credit card it'll come apart clean. Don't be afraid to buy the cheapest fan you see, either.
  • I would try to reset the battery to check if it solves the problem:

    If the problem remains, I suggest replacing the fans, as said by xapim and eminem2ka9
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim Posts: 2,878ACE Pathfinder
    edited September 16
    But does repaste not violate the warranty @xapim ;? Wouldn't it be better for him to buy the thermal paste and send it to the technical service for the technicians to replace the thermal paste and the troubled fan?
    @egydiocoelho If you have seals yes it will void it if you dont have seals no it will not (as long as nothing is damaged during the disassembly/assembly process dont advise it to anyone who had never done it before), he could buy the paste as you suggested but its not guaranteed that they would use it they will only use it if they want to they are not required to the only required pasted that they will have to use its the stock they may refuse to use anything else its in their right


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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