The laptop in question (Acer Swift 3, Ryzen 5 model) came preloaded
with Linux. I wanted to install Windows as my OS and to do that, i had
to disable secure boot in the BIOS and do disable secure boot a password
had to be set. Only after disabling secure boot could i install Windows
from a bootable USB drive. To keep things safe, i had set my windows
password also as the same as the one i had set to disable secure boot so
that i never forget the password. The password in question also happens
to be a common password for many of my other accounts/devices. The
windows install was flawless and has been working since then with all
updates happening and all drivers and BIOS being updated from the ones
provided by Acer on their website (
https://www.acer.com/ac/en/IN/content/support-product/7487?b=1).
Since OS install i never had to access the BIOS but did update BIOS
twice because of the latest version being available on the product
download page.
Now when my OS had crashed entirely and i had to format the
laptop, i couldn't do so because the BIOS (F2 key) would not let me in
with the password that i had set.
Moreover, when i tried to correspond with the team on E-Mail, i have been getting classic text book replies.
Someone
kindly assist me in getting my BIOS unlocked because neither my Dell
(8th Gen i5) nor my ASUS (RYZEN 5 2nd gen) needed secure boot to be
disabled in order to install windows 10, and the way i have been getting
replies from Acer support team (email and telephone), i am now getting a
feeling that it was a bad decision to buy such a brilliant performing
laptop from a company who doesn't give 2 cents about customer support. The latest email snap (5.PNG) shows that.
[Post edited to remove
inappropriate or personal content -Acer-Manny]
