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ANYONE CAN HELP TO INDENTIFY THE ISSUE?

Allen_MatthewAllen_Matthew Posts: 13Member

Tinkerer

Just got home from Computer and Gaming parts mall here in Dubai.. I am trying to upgrade my Predator Helios 300 G3-572-703Y 16Ggb RAM to 2x16GB ram so I can have 32GB ram.. I tried 2 store to buy 2 x 16Gb ram.. first store open new 2 x 16GB ram Kingston 2666 Sodim but when installed the system wont recognized it only open once then when tried to restart the laptop wont open anymore.. the technician tried 3 times on different options to swap the RAM and restart again the system but no success.. so I did not buy the product its good they are flexible enough not to charge me even they open a sealed product.. went to second store and do the same thing but this time I tried 2 x 16GB RAM Crucial 2400 Sodim the scenario repeat it self.. technician said it does not support and the laptop wont open or start.. but every time they bring back the stock RAM it work smoothly which is also a single 16GB ram DDR4 2666V Sodim ….. any one can help me what's the issue? thanks in advance

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