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My RAM Upgarde is not successful

Allen_MatthewAllen_Matthew Posts: 13Member

Tinkerer

Just got home from Computer and Gaming parts mall here in Dubai.. I am trying to upgrade my Predator Helios 300 G3-572-703Y 16Ggb RAM to 2x16GB ram so I can have 32GB ram.. I tried 2 store to buy 2 x 16Gb ram.. first store open new 2 x 16GB ram Kingston 2666 Sodim but when installed the system wont recognized it only open once then when tried to restart the laptop wont open anymore.. the technician tried 3 times on different options to swap the RAM and restart again the system but no success.. so I did not buy the product its good they are flexible enough not to charge me even they open a sealed product.. went to second store and do the same thing but this time I tried 2 x 16GB RAM Crucial 2400 Sodim the scenario repeat it self.. technician said it does not support and the laptop wont open or start.. but every time they bring back the stock RAM it work smoothly which is also a single 16GB ram DDR4 2666V Sodim ….. any one can help me what's the issue? thanks in advance

FAQ & Answers

  • wha is the exact model of notebook? Example an515-51-75kz. What is the exact model of ram?
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  • Allen_MatthewAllen_Matthew Posts: 13Member

    Tinkerer

    Its Acer Predator Helios 300 Model is G3-572-703Y 
  • Allen_MatthewAllen_Matthew Posts: 13Member

    Tinkerer

    Stock RAM Model is Kingston 16gb 2Rx8 PC4-2666V-SB1-11
  • I believe the original ram is 1rx8. It is very likely that the memory ram @xapim has acquired is also 1rx8 and 2666mhz.
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  • Allen_MatthewAllen_Matthew Posts: 13Member

    Tinkerer

    This is the stock Single 16 GB RAM installed 
  • Is the ram that came installed in the notebook 1rx8?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Allen_MatthewAllen_Matthew Posts: 13Member

    Tinkerer

    I just posted the photo.. it's 2Rx8
  • OK! But is the stock ram 1rx8 or 2rx8?
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    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • No need to create repeating topics. I still think the stock memory is 1rx8.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 12
    Allen_Matthew i have 32gb hyperx 2666 and they work fine have you tried a battery power drain and bios setup defaults and in what bios are you in right now also try the sodimms separately one by one and swap sockets bare in mind that to work in dual channel they have to have the same clock/CL and yes depending on each country model specs usually it comes with 1 single 8gb only as @egydiocoelho stated above

    This is my ram:




    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 12
    Have you tried to update your bios? 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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