Why won't my Acer E5 battery charge?

Nesia501
Nesia501 Member Posts: 1 New User
edited August 2023 in 2019 Archives
I have 2 Acer E5 575G laptops. The battery in one died and I bought a replacement. After installing the replacement the battery shows 39% available, not charging. I contacted the seller who said that it may be a motherboard problem. So I took the battery from the other laptop and installed it in the one with the new battery. It shows 100% not charging. After that I put the 100% battery back into the original lalptop which was charging OK before I took it out, and it says 100% available, not charging. I have tried a battery reset, uninstalled the battery drivers and used a different adapter on both laptops. They still show 100% and 39% available, not charging. I did a fresh install of Windows 10 on the laptop with the 39% problem and that didn't help. Both laptops work when on the adapter. What have I missed? Nothing that I have done works.

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @Nesia501

    Hi, sorry to hear it. It might be an hardware issue. Since you have tried all the troubleshooting steps and if you feel that the unit is under warranty, check the link below and choose your location and contact the support in your location.
    http://www.acer.com/worldwide/support/


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3