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Is it worth to extend the Warranty of Acer Helios Predator 300 bought from Flipkart last year

ankkol2011ankkol2011 Posts: 13Member

Tinkerer

I bought the Acer Helios 300(PH315-51) last year from Flipkart on(11-10-2018) and the warranty is valid till (10-10-2019).  (From INDIA)
I want to know is it worth extending the warranty for 2yrs?
The cost is around Rs.13,000 (2 yrs)
Or should I save the money to buy led panel or keyboard or hinges (i.e any of the parts which have major chance of getting damaged in 2yrs) by myself?

Best Answers

  • Deejay_techDeejay_tech Posts: 229 Practitioner
    Accepted Answer
    strange. I got extended warranty of 2 years by paying Rupees 2000/-. I also bought from flipkart last year and took the extended warranty last year.
  • xapimxapim Posts: 2,775 Pathfinder
    edited September 13 Accepted Answer
    ankkol2011 well unfortunately every country has their own different warranty rules according to their own laws for ex in US its 2 years carry in (for older models the new 2019 changed to only 1 year recently as far as im aware) in UK its only 1 year ITW

    And you are completely correct the major warranty issues i had seen so far are all with India service centers because Acer doesnt have their own centers its all sub contracted by private companies and they tend to do what they want at their own way the best action when this happens and they refuse it with excuses its to keep pushing it to the highest escalation possible 


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FAQ & Answers

  • xapimxapim Posts: 2,775ACE Pathfinder
    Yes I recommend everyone to buy acer extended warranty I myself extended mine for 2 years not that I'm hoping to use it but its better to be safe than sorry 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Deejay_techDeejay_tech Posts: 229Member Practitioner
    Accepted Answer
    strange. I got extended warranty of 2 years by paying Rupees 2000/-. I also bought from flipkart last year and took the extended warranty last year.
  • XdxDXdxD Posts: 725Member Seasoned Specialist
    edited September 9
    strange. I got extended warranty of 2 years by paying Rupees 2000/-. I also bought from flipkart last year and took the extended warranty last year.
    Same for me but got it in December, 2017 for my G3-572.
    @ankkol2011, try from this site and tell us the price it asks: http://apn.acer.co.in/Rpt/EndCustomerRegistrationNew.aspx
    Trying to do my best here - Your happy Predator owner =)!
  • ankkol2011ankkol2011 Posts: 13Member

    Tinkerer

    strange. I got extended warranty of 2 years by paying Rupees 2000/-. I also bought from flipkart last year and took the extended warranty last year.
    Could u plz give me a little more details on this 
    1.How you applied and from where?

  • ankkol2011ankkol2011 Posts: 13Member

    Tinkerer

    XdxD said:
    strange. I got extended warranty of 2 years by paying Rupees 2000/-. I also bought from flipkart last year and took the extended warranty last year.
    Same for me but got it in December, 2017 for my G3-572.
    @ankkol2011, try from this site and tell us the price it asks: http://apn.acer.co.in/Rpt/EndCustomerRegistrationNew.aspx
    I have already filled up the form today ..
    They said that it will take atleast 24hrs for registration to complete..

    But what to do after that I don't ..
    Could u plz explain what steps should I take next.
  • ankkol2011ankkol2011 Posts: 13Member

    Tinkerer

    XdxD said:
    strange. I got extended warranty of 2 years by paying Rupees 2000/-. I also bought from flipkart last year and took the extended warranty last year.
    Same for me but got it in December, 2017 for my G3-572.
    @ankkol2011, try from this site and tell us the price it asks: http://apn.acer.co.in/Rpt/EndCustomerRegistrationNew.aspx
    I have already filled up the form today ..
    They said that it will take atleast 24hrs for registration to complete..

    But what to do after that I don't ..
    Could u plz explain what steps should I take next.
  • xapimxapim Posts: 2,775ACE Pathfinder


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxDXdxD Posts: 725Member Seasoned Specialist
    edited September 10
    XdxD said:
    strange. I got extended warranty of 2 years by paying Rupees 2000/-. I also bought from flipkart last year and took the extended warranty last year.
    Same for me but got it in December, 2017 for my G3-572.
    @ankkol2011, try from this site and tell us the price it asks: http://apn.acer.co.in/Rpt/EndCustomerRegistrationNew.aspx
    I have already filled up the form today ..
    They said that it will take atleast 24hrs for registration to complete..

    But what to do after that I don't ..
    Could u plz explain what steps should I take next.
    Wait for it to complete. You should have taken the extended warranty right when you had bought the PC. You can also contact Acer support and ask them why is the price so much high.
    Trying to do my best here - Your happy Predator owner =)!
  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 10
    @XdxD the extended warranty has to be taken until up to 1 month left of the normal warranty to expire if the normal warranty period expires before taken extended warranty its not possible to extend it anymore and the prices differ from country to country also my advice is to always get it directly from acer do not go through third parties anyway im just clarifying to whoever would be interested in acquiring it 😊


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxDXdxD Posts: 725Member Seasoned Specialist
    xapim said:
    @XdxD the extended warranty has to be taken until up to 1 month left of the normal warranty to expire if the normal warranty period expires before taken extended warranty its not possible to extend it anymore and the prices differ from country to country also my advice is to always get it directly from acer do not go through third parties anyway im just clarifying to whoever would be interested in acquiring it 😊
    The link I provided and the one OP used both are from Acer India.
    Trying to do my best here - Your happy Predator owner =)!
  • ankkol2011ankkol2011 Posts: 13Member

    Tinkerer

    After going through the Terms And Conditions of the Extended Warranty, I don't find any reason why should I buy the extended warranty, bcz it's not covering anything which is likely to get damaged in the period of 2 yrs...
    Have a look https://www.shopacer.co.in/Warranty/ShopAcer_AllInOne_Registration.aspx


    Not covering the HINGES,LCD or KEYBOARD,
    and MotherBoard is only repaired if its due to electric failure BUT that is also not fully true bcz the warranty is also void if there is any damage due to improper electric supply. (3.d)


    I think the warranty is only valid when the laptop is working in ideal condition...

    What are your thoughts guys??



  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 12
    ankkol2011 user self damage/wear will not be covered by any manufacturer on any device and you can see its exactly cover as the normal warranty so i really dunno the issues that your describing because the same policies are applied in the normal warranty also 
    the most important more expensive piece of hardware that needs to be covered its the motherboard and its components and thats it everything else its easily replaceable therefore doesnt matter

    1. Warranty Limitations
      1. The warranty is not transferable from one user/customer to another.
      2. The warranty does not cover replacement of the Personal Computer (PC)
      3. Acer India will not be responsible for loss of data on the PC under any circumstances. Customers are encouraged to back up all data stored on the hard disk of their Acer India PC before giving the PC for service.
      4. Any software that accompanied the Acer India PC is on an "as is" basis. Acer India does not warrant the operation of any or all the software programs pre-loaded or added to the Acer India PC.
      5. Acer India's warranty does not entail a warranty of functionality or any obligation to repair or replace a defective computer, if that defect is a result of physical breakage, improper installation or connections, electrical faults external to the product, software induced problems (eg. Virus attacks), abuse or unauthorized modification of the product.
      6. Any service, repair or replacement not within the scope of Acer India's coverage shall be subject to the rates and terms of the ASP performing such service.
      7. All third party peripherals, whether purchased as part of a system or bundled with it, normally come with the prevailing supplier's warranty and Acer India does not provide warranty for such products.
      8. Warranty on lamp is restricted to 90 days only
      9. Acer India does not warranty error free or uninterrupted operation of the equipment

    1. This warranty shall be rendered null & void if:
      1. The product is physically damaged.
      2. The product is modified, maintained or repaired by a party not authorized by Acer India.
      3. The product is installed, maintained and operated in ways other than as recommended by Acer India.
      4. The product is faulty or damaged due to electrical faults external to the PC.
      5. The model number, serial number or warranty stickers have been removed or tampered with.
      6. A non Acer India certified product is added on to the Acer India product.

    1. Warranty does not apply to
      1. Cracked glass panel on monitor, LCD screen or damage caused by too much pressure exerted on the LCD.
      2. Plastic parts
      3. Defects or damage caused due to virus attack
      4. Parts requiring replacement due to normal wear and tear, corrosion, rust, stain, etc.,
      5. Damage or loss of any programs, data or removable storage media including any consequential loss or damage
      6. Damages caused due to acts of God & force majeure.

    https://www.acer.com/ac/en/IN/content/w-terms


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ankkol2011ankkol2011 Posts: 13Member

    Tinkerer

    edited September 12
    xapim said:
    ankkol2011 user self damage/wear will not be covered by any manufacturer on any device and you can see its exactly cover as the normal warranty so i really dunno the issues that your describing because the same policies are applied in the normal warranty also 
    the most important more expensive piece of hardware that needs to be covered its the motherboard and its components and thats it everything else its easily replaceable therefore doesnt matter

    1. Warranty Limitations
      1. The warranty is not transferable from one user/customer to another.
      2. The warranty does not cover replacement of the Personal Computer (PC)
      3. Acer India will not be responsible for loss of data on the PC under any circumstances. Customers are encouraged to back up all data stored on the hard disk of their Acer India PC before giving the PC for service.
      4. Any software that accompanied the Acer India PC is on an "as is" basis. Acer India does not warrant the operation of any or all the software programs pre-loaded or added to the Acer India PC.
      5. Acer India's warranty does not entail a warranty of functionality or any obligation to repair or replace a defective computer, if that defect is a result of physical breakage, improper installation or connections, electrical faults external to the product, software induced problems (eg. Virus attacks), abuse or unauthorized modification of the product.
      6. Any service, repair or replacement not within the scope of Acer India's coverage shall be subject to the rates and terms of the ASP performing such service.
      7. All third party peripherals, whether purchased as part of a system or bundled with it, normally come with the prevailing supplier's warranty and Acer India does not provide warranty for such products.
      8. Warranty on lamp is restricted to 90 days only
      9. Acer India does not warranty error free or uninterrupted operation of the equipment

    1. This warranty shall be rendered null & void if:
      1. The product is physically damaged.
      2. The product is modified, maintained or repaired by a party not authorized by Acer India.
      3. The product is installed, maintained and operated in ways other than as recommended by Acer India.
      4. The product is faulty or damaged due to electrical faults external to the PC.
      5. The model number, serial number or warranty stickers have been removed or tampered with.
      6. A non Acer India certified product is added on to the Acer India product.

    1. Warranty does not apply to
      1. Cracked glass panel on monitor, LCD screen or damage caused by too much pressure exerted on the LCD.
      2. Plastic parts
      3. Defects or damage caused due to virus attack
      4. Parts requiring replacement due to normal wear and tear, corrosion, rust, stain, etc.,
      5. Damage or loss of any programs, data or removable storage media including any consequential loss or damage
      6. Damages caused due to acts of God & force majeure.

    https://www.acer.com/ac/en/IN/content/w-terms

    How do expect the mother board to get damaged if everything is fine. 
    If the mother booard burns due to overheating, its not covered due to physical damage,

    If the mother board damages due to a single fault electric supply ,its not covered.
    (And in day to day when we go any where or any place everytime checking the powersupply is not possible.)

    Now apart from these how else would u think the mother board could get damage.
  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 12
    ankkol2011 i have seen many faulty gpu's (due to the mass produce) and burned mobos getting replaced under warranty technically the normal procedure is if they cant find the fault they will always replace the mobo just to save time of locating the fault and in the report they might send you or not will only come hardware failure but not specifying what exactly most of the times


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ankkol2011ankkol2011 Posts: 13Member

    Tinkerer

    edited September 12
    xapim said:
    ankkol2011 i have seen many faulty gpu's (due to the mass produce) and burned mobos getting replaced under warranty technically the normal procedure is if they cant find the fault they will always replace the mobo just to save time of locating the fault and in the report they might send you or not will only come hardware failure but not specifying what exactly most of the times
    Thanks for mentioning that burned Mobos are replaced but according to the terms mentioned in the warranty, its clearly mentioned any burned ports are not covered in the warranty. Checkpoint (5.e)


    And its already been 1 year for my laptop and now if the mobo gets damaged it will surely be due to any of the burned ports and not the mobo in itself.

    And if the mobo would have been faulty it wouldn't have last till one year.

    p.s: all these are just my opinion. 
    And in INDIA most of the service centres just don't want people to redeem the warranty they will find terms and conditions by which they could make the warranty null and void.
  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 13 Accepted Answer
    ankkol2011 well unfortunately every country has their own different warranty rules according to their own laws for ex in US its 2 years carry in (for older models the new 2019 changed to only 1 year recently as far as im aware) in UK its only 1 year ITW

    And you are completely correct the major warranty issues i had seen so far are all with India service centers because Acer doesnt have their own centers its all sub contracted by private companies and they tend to do what they want at their own way the best action when this happens and they refuse it with excuses its to keep pushing it to the highest escalation possible 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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