Acer nitro 5 AN515-51 turns off when unplugged.

caidii
caidii Member Posts: 7 New User
edited August 2023 in 2019 Archives
I got this laptop for about 2 years, and now no warranty left. When I unplug the power brick and it is force shutting down... It tends to shut down by itself without warning, a complete blackout. It doesn't have to reach low battery life to shut down, it shuts down instant when unplugged. I've read online and it looks like I'm not alone when it comes to this problem with this laptop. I already tried some people written fixes, but nothing worked, there is a list what i tried:
  • Tried to reset the battery by clicking the small hidden button on the back of the laptop for 40s, then wait 20 min. DIDN'T WORK
  • Reconnected battery cable connector to the mainboard. DIDN'T WORK
  • I checked the interlock interrupt button to be pressed down. (under the RAM cover) DIDN'T WORK
  • Reinstalled windows. DIDN'T WORK
  • Bios 1.13 on my pc. DIDN'T WORK
  • tried go to Device manager, expand Batteries, Microsoft ACPI Compliant Control Method Battery, select Uninstall device, rebooted.DIDN'T WORK

Does anybody know or have a solution towards a fix?  

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning caidii !

    I really suggest that you check the power switch again.
    The symptoms you report have all the characteristics of the lack of correct button pressure.


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  • caidii
    caidii Member Posts: 7 New User
    MaClane said:
    Good Morning caidii !

    I really suggest that you check the power switch again.
    The symptoms you report have all the characteristics of the lack of correct button pressure.


    Hello, i tried right now, still the same problem  :/
  • Have you put a few layers of electrical tape to further press the break button? Sometimes the lid does not press this button correctly.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • caidii
    caidii Member Posts: 7 New User
    edited September 2019
    Have you put a few layers of electrical tape to further press the break button? Sometimes the lid does not press this button correctly.
    Yes i did. I saw something strange, before battery was 100% always but still if I unplug pc shut down instant. Today i saw that battery 0% and not charging, why this happens?
  • Have you tried disconnecting and reconnecting the battery?
    https://youtu.be/_O59o7N1Et8
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • caidii
    caidii Member Posts: 7 New User
    Have you tried disconnecting and reconnecting the battery?
    https://youtu.be/_O59o7N1Et8
    yes i tried...
  • Have you checked the battery status with hwinfo64?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • caidii
    caidii Member Posts: 7 New User
    Have you checked the battery status with hwinfo64?

  • For some reason, the battery is not being charged. Note that at current capacity, is showing 0mWh (0.0%), ie the notebook is not recognizing the battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • caidii
    caidii Member Posts: 7 New User
    For some reason, the battery is not being charged. Note that at current capacity, is showing 0mWh (0.0%), ie the notebook is not recognizing the battery.
    It happened after battery reset. I don't know why
  • Did the reset button not get stuck as if it was still pressed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • caidii
    caidii Member Posts: 7 New User
    Did the reset button not get stuck as if it was still pressed?
    hmm, maybe, I'll check it