Aspire A515-54-51DJ no sound on headphones

reutherfan
reutherfan Member Posts: 2 New User
edited August 2023 in 2019 Archives
Had this unit since the last Amazon Prime Days event, maybe 6 weeks.  Never tried the headphones before.  Plugged in tonight, started a video on CNN website, no sound from headphones.  Speakers are working fine, even when I have the headphones plugged in.  Checked two sets of headphones on my cell phone and they both work there but not on the Acer.
At first I got a flag pop up in lower right hand of the screen that asked what I had plugged in, the drop down menu had several choices and I chose 'headphones.'  But the pop up doesn't come up now.

I ran the sound troubleshooter but found no solution that helped.  All of the sound information on the unit lacks any reference to headphones.

There have been several Windoze 10 updates since I got the unit.

Hope someone has a tip that will work. 

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening reutherfan !

    Your device uses Realtek controllers, correct?
    Access this path as in the picture and after opening the Panel, connect the headphones:




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  • reutherfan
    reutherfan Member Posts: 2 New User
    MaClane

    I couldn't access the Realtek Audio Manager.  But I did download driver updates to the Realtek device and after I did that my headphones work fine.  Thanks for your tip.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Great!
    Then accept the answer to post as solved and help others in the forum!

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!