Aspire 7 Brand new laptop - Windows 10 initial setup problem - stucked at a white page

encor
encor Member Posts: 2 New User
edited August 2023 in 2019 Archives
Hello everyone,
I've just unboxed a brand new Aspire 7 and run Windows initial configuration (language, keyboard, fingerprints and stuff..)
Everything has been going smoothly until I've reached the Services page/step (probably the last one) which turned white and stays that way indefinitely. Nothing is going on. Turning off and on doesn't help -  the problem reappears.
This is so much frustrating as the laptop is brand new and I'm unable to finish the initial setup :(
Can you help me with this?
TIA
Artur

Best Answer

  • Jack22
    Jack22 ACE Posts: 4,007 Pathfinder
    edited September 2019 Answer ✓
    encor
    If the restart also dont work than the only option would be to do a reset on the unit.
    I understand its a new one but still you need to try this to fix the issue
    so press the power button to turn on the unit, as soon as you press the power button press and hold the ALT and repeatedly tap on the F10 key. you will see troubleshoot option, than click on removes all files and fully clean the drive and initiate a full factory reset. 

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!

Answers

  • Jack22
    Jack22 ACE Posts: 4,007 Pathfinder
    edited September 2019 Answer ✓
    encor
    If the restart also dont work than the only option would be to do a reset on the unit.
    I understand its a new one but still you need to try this to fix the issue
    so press the power button to turn on the unit, as soon as you press the power button press and hold the ALT and repeatedly tap on the F10 key. you will see troubleshoot option, than click on removes all files and fully clean the drive and initiate a full factory reset. 

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • encor
    encor Member Posts: 2 New User
    Solved, thanks a lot for your help
  • Jack22
    Jack22 ACE Posts: 4,007 Pathfinder
    encor said:
    Solved, thanks a lot for your help
    You welcome:)
    Click on 'Yes' if the comment answers your question!