Won't hold a charge chromebook 15

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Kimcc
Kimcc Member Posts: 3 New User
edited November 2023 in 2019 Archives
My acer chromebook 15 won't hold a charge, any suggestion or is it time for a new laptop? 

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  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    "Won't hold a charge" as in unplug it and it dies after a couple of minutes, or as in unplug it and I only get four hours instead of the five I'm supposed to get? :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Kimcc
    Kimcc Member Posts: 3 New User
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    As in if it is unplugged it dies after a couple of minutes, also I am having problems with my charger staying plugged in to the laptop so I bought a new one and I am having the same issue with it staying plugged in to my laptop.  Thanks for responding to my issues.
  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @Kimcc
    1. Turn off your Chromebook.
    2. Press the refresh button and power button together for 40 sec and than check
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Kimcc
    Kimcc Member Posts: 3 New User
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    Jack22 said:
    @Kimcc
    1. Turn off your Chromebook.
    2. Press the refresh button and power button together for 40 sec and than check
    Click on 'Yes' if the comment answers your question!
    Hi Jack thanks for the suggestion.  I tried it twice with no success, so any other suggestions or is it time for a new laptop?