My touch pad isn't working? AN515-42-R5ED

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Shmopboy
Shmopboy Member Posts: 15 Troubleshooter
edited November 2023 in 2019 Archives
The touch pad on my laptop is unresponsive. This is the second time its happened, it did this before for about a week but then it started working like normal again and now its back to being unresponsive. I tried to update it through the device manager but the touch pad was not there in any of the device folders. Is there anything i can do to fix it?

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
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    Good evening Shmopboy !

    First, you must enter the exact model of your laptop.
    Does the touchpad not work at all or are some functions not available?


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Shmopboy
    Shmopboy Member Posts: 15 Troubleshooter
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    MaClane said:
    Good evening Shmopboy !

    First, you must enter the exact model of your laptop.
    Does the touchpad not work at all or are some functions not available?


    Its AN515-42-R5ED
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Options
    Does the touchpad not work at all or are some functions not available?
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Shmopboy
    Shmopboy Member Posts: 15 Troubleshooter
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    MaClane said:
    Good evening Shmopboy !

    First, you must enter the exact model of your laptop.
    Does the touchpad not work at all or are some functions not available?


    Its completely unresponsive 
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
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    @Shmopboy

    Hi, sorry to hear it. Kindly try power drain by following the below steps.

    Power Drain
    **********
    1)Unplug the AC power adapter.
    2)Press and hold the Power button down until the unit goes off. 
    3)Search for a pinhole that has a battery symbol next to it on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.

    If this does not work try re-installing the touchpad drivers of the unit, follow the steps below:

    1) In the search box on the taskbar, enter device manager, then select Device Manager.
    2) Right-click (or press and hold) the name of the touchpad driver, and select Uninstall.
    3) Restart your PC.
    4) Windows will attempt to reinstall the driver.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
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    @Shmopboy
    If the above steps doesn't help, try to download the touchpad drivers for your unit and check. Check the below link. You can enter your SNID number or your Serial Number or your Model Number.
    https://www.acer.com/ac/en/US/content/drivers

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited September 2019
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    @Shmopboy
    Make sure that you have Advanced mode for Touchpad in BIOS, rstart then press F2  repeatedly as it restarts, move to Main tab and check whether the touchpad is in Advanced mode. If it isn't select then Advanced, if it is selected, select Basic
    Press f10 to save and exit. If I have answered your question please click YES, thankyou


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★