Acer Predator Helios 300 - Bad pool caller BSOD

tur0595
tur0595 Member Posts: 4 New User
edited November 2023 in 2019 Archives
Hello,

About 1 week ago I got my hands on acer predator helios 300. (https://www.acer.com/ac/en/US/content/predator-series/predatorhelios300 )
I set it up, formatted it a few times, played some games and all was okay. But 2-3 days ago I noticed some microstuttering and cpu clock speed fluctuation while playing forza horizon 4 . I lowered graphics settings to reach higher fps, then clock speed was okay. I thought that fluctuation was because of my undervolt settings and my friend recommended using aida64 to see if my settings are stable enough. This is where my problem starts. Upon launching aida, when its loading stuff I get bad pool caller bsod. Searched online for my problem and tried reseating ram sticks, going into safe mode and reinstalling windows. I was almost sure it was a software problem till I formatted my main drive because aida was running fine in safe mode. After reinstallation of windows when laptop restarted itself, I got another bsod: driver irql not less or equal. Now, I never encountered both bsod in any other program, these are specific for said actions. Event viewer has one critical event and I am certain it is realted to aida crash, details are as follows:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>6</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2019-09-01T11:16:30.876938000Z" />

<EventRecordID>419</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>DESKTOP-F45EG18</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="BugcheckCode">194</Data>

<Data Name="BugcheckParameter1">0x62</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">0</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

</EventData>

</Event>

Specs are: i7 9750h, 1660ti, 16gb ram, 256gb + 1tb nvme ssd. 

Laptop had 256gb ssd by default, 1tb one installed by me. That is the only hardware change on this machine.

Answers

  • sri369
    sri369 ACE Posts: 2,754 Pathfinder
    Is this happening with all undervolting removed too?
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  • tur0595
    tur0595 Member Posts: 4 New User
    sri369 said:
    Is this happening with all undervolting removed too?
    Yes it does, I even removed the default undervolt (0.150). But no issues in safe mode, also in games or any other program. Only aida loading screen triggers bsod.
  • sri369
    sri369 ACE Posts: 2,754 Pathfinder
    What undervolting softwares do you use?
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    ACCEPT - if helped resolve
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2019
    @tur0595  If its a the 2019 H300 (as i can see it is by the specs you posted) its already pre undervolted to 1.25 mv not 1.50 mv as you stated above and im not sure but the undervolt might be itself applied in the bios hidden features (only available on unlocked bios to acer engineers/devs)  so you might not be able to remove it anyway you shouldnt be messing with it anymore it was tested to be stable at those settings and temps should be just fine because if you mess with it you might create serious issues/conflicts between the stock and the values you input manually like the one youre probably having now my advice here its a Acer stock recovery clean install to rule out any software issues if the issue persists after a clean install send it to warranty because there might be something wrong with the hardware


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • tur0595
    tur0595 Member Posts: 4 New User
    sri369 said:
    What undervolting softwares do you use?
    Throttlestop
  • tur0595
    tur0595 Member Posts: 4 New User
    xapim said:
    @tur0595  If its a the 2019 H300 (as i can see it is by the specs you posted) its already pre undervolted to 1.25 mv not 1.50 mv as you stated above and im not sure but the undervolt might be itself applied in the bios hidden features (only available on unlocked bios to acer engineers/devs)  so you might not be able to remove it anyway you shouldnt be messing with it anymore it was tested to be stable at those settings and temps should be just fine because if you mess with it you might create serious issues/conflicts between the stock and the values you input manually like the one youre probably having now my advice here its a Acer stock recovery clean install to rule out any software issues if the issue persists after a clean install send it to warranty because there might be something wrong with the hardware
    I see. I tried most of those values for undervolting, I think I am certain it is not related to UV or HW but software. Because aida loads fine in safe mode. I'll run memtest86 for a while to make sure if it is a HW problem or not then update this post.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    tur0595 as i said go back to stock clean install and start over :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/