Acer apps helios 300 2019

Jhjh6980
Jhjh6980 Member Posts: 78 Devotee WiFi Icon
edited November 2023 in 2019 Archives
today i update my 2 acer  laptops ( helios 300 2019 and acer v nitro black edition) with KB4512941( windows10 1903 patch of this week) but after update, acer care center and acer quick acess won’t lunch, it crash on both laptops
any idea? 

Best Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓
    Jhjh6980 said:
    delete and reintall don’t work
    What happened after you reinstalled them? Apps don't open?
    Trying to do my best here - Your happy Predator owner =)!
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Answer ✓
    @Jhjh6980 well I think it can be problem. After I installed Acer Care Center it worked but after restart it said that Acer Care Service not initialized. I tried several times and even reverted Windows update but still the same. After restart it doesn’t work. Fortunately I consider all acer apps useless execpt predatorsense))
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Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Jhjh6980 said:
    today i update my 2 acer  laptops ( helios 300 2019 and acer v nitro black edition) with KB4512941( windows10 1903 patch of this week) but after update, acer care center and acer quick acess won’t lunch, it crash on both laptops
    any idea? 
    They launch properly in my G3-572, although am using the ones meant for PH717. Uninstall and reinstall them.
    Trying to do my best here - Your happy Predator owner =)!
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    delete and reintall don’t work
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓
    Jhjh6980 said:
    delete and reintall don’t work
    What happened after you reinstalled them? Apps don't open?
    Trying to do my best here - Your happy Predator owner =)!
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    yes don’t open on the two laptop
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    i click to solved topic accidently
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Jhjh6980 said:
    i click to solved topic accidently
    Maybe some mod can undo that. Btw, completely uninstall those 2 programs and use the ones for PH717. They work just like in any other PC model.
    Trying to do my best here - Your happy Predator owner =)!
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    edited September 2019
    reinstall ph717 don’t work also is the same version of the helios 300
    before update windows every acer app work perfectly but after this cumulative upadte acer apps won’t launch
    Are you sure you have the  August 30, 2019—KB4512941 (it's the patch of this week for windows 1903)?
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Yes. Current build is 18362.329.
    Trying to do my best here - Your happy Predator owner =)!
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    in your windows update history KB4512941 installed?
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    So you can just revert this windows patch and check, can’t you?
    I also have all possible updates installed but don’t remind any problem, maybe I just dont use those acer apps except PredatorSense, Audio and killer

  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon

    have you KB4512941 installed in your windows update history? it’s the latest patch from friday
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited September 2019
    I think I have, because I reinstalled clean windows 1903 this night lol and then all updates it can finds. Will check It.
    But I didn’t install PredatorSense yet coz I want to check how it can run without it first. And what I saw so far is that there is no undervolting and my score in cinebench R15 is very low just 950-1000 instead of 1150-1200. It looks thermal throttle due to limit 45w doesn’t allow engage all cores higher than 3200Mhz?
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    you will have the latest update after reinstall windows if you click ckeck for update on Settings
    and yes if you delete predator sense no undervolt
    if you want lower temp you can use coolerpad 
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited September 2019
    I will check and update you later, i also can install acer care app just to see if it works.
    And why I try without PredatorSense is because I want to check if it possible to have all 6 cores with x40 multiplayer but with normal fan speed, if I use intel XTU and throttlestop app. By default it is possible in turbo mode but fans noise unbearable and even then it reduce freq below x40. I never see temp throttle but always power throttle.
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    edited September 2019
    ok please tell me later if you have  KB4512941 installed on windows update history and if care center work with this  KB4512941

    Ps: you can install  KB4512941 predator sense work fine . just acer quick access and care center crash and  don’t open
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited September 2019
    Yep will do in around 6 hrs)
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Jhjh6980 said:
    ok please tell me later if you have  KB4512941 installed on windows update history and if care center work with this  KB4512941

    Ps: you can install  KB4512941 predator sense work fine . just acer quick access and care center crash and  don’t open
    I have it installed because I did it yesterday myself. That's why my build is 18362.329. All Acer apps work.
    Trying to do my best here - Your happy Predator owner =)!
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Answer ✓
    @Jhjh6980 well I think it can be problem. After I installed Acer Care Center it worked but after restart it said that Acer Care Service not initialized. I tried several times and even reverted Windows update but still the same. After restart it doesn’t work. Fortunately I consider all acer apps useless execpt predatorsense))
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    @Jhjh6980 it’s funny but I have update. It turned out that after restart I need to wait 3-5 minutes and after that time it works.
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    edited September 2019
    don’t work for me i will try restore
    this acer apps won’t open and make a crash report on windows error report