Acer Chromebook R13 - CB5-312T-K1TR - Chrome crashing/restarting after update

Options
JT3404
JT3404 Member Posts: 1 New User
edited November 2023 in 2019 Archives
Encountered an issue which I thought I'd share:

Powered my device on today after an update and it got stuck between trying to show the new google assistant box and loading chrome which then goes into a crash-restart cycle that I was unable to stop.

Fix was to turn wifi off, then do a full wipe of the machine - Settings - Device - Advanced - scroll to the bottom and select "Powerwash"

Once done, the machine worked fine.

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Options
    @JT3404
    Hi, Great to hear that the issue is resolved! Also if you have any issues in the future try the following step before trying anything else.

    Hard reset your Chromebook 
    ************************
    1.    Press the power button to turn off your Chromebook until all the lights in the unit goes off and unplug all the cables if in case any cable is plugged in.
    2.    Press and hold the Refresh (the 4th key in the first row of the keyboard) + Power key for 20 secs. then try to turn on the unit and check.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3