Need help regarding a black screen problem!!

Bananapants
Bananapants Member Posts: 2 New User
edited September 2023 in 2019 Archives
So ive been having this blackscreen problem where my laptop screen randomly flickers for a second and goes black completely. I do hear the music in the background and seems like the PC is all working and the mouse is moving but all i see is a black screen. I took it to an Acer repair shop like 5 times over a period of 1 year and they had replaced my Motherboard, HDD, RAM and LCD to solve the problem but it still kept coming back. Now that my warranty is over and it appeared again last night, I am turning to online support for my problem. Any help would be greatly appreciated. 

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    So ive been having this blackscreen problem where my laptop screen randomly flickers for a second and goes black completely. I do hear the music in the background and seems like the PC is all working and the mouse is moving but all i see is a black screen. I took it to an Acer repair shop like 5 times over a period of 1 year and they had replaced my Motherboard, HDD, RAM and LCD to solve the problem but it still kept coming back. Now that my warranty is over and it appeared again last night, I am turning to online support for my problem. Any help would be greatly appreciated. 
    Hi ,
    Try doing a power drain by turning off the unit, and removing the cable if it plugged in and  by inserting the paper clip on the battery reset hole on the backside of the panel and press and hold it for about 30 secs.
    Also try doing a bios default by the following steps.

    Hit Accept if its useful :) 

  • Bananapants
    Bananapants Member Posts: 2 New User
    It has a non-removable battery and if you want to know more its an Acer Aspire VX5 gaming laptop. And also to add that the black screen goes away once i close the lid and reopen it, everything comes back to normal. The blackscreen occurs randomly anywhere anytime