Computer wakes up automatically from sleep or goes black screen and must hard shutdown helios 300

CleavAlive

Hi Iv had an acer in the past when I was going to sleep mode it would just show a black screen, fans still on and backlight still on but u cant do anything but hard reset

now I bought helios 300 ph315-51 and it does the exact same. but worse I click sleep and he goes to sleep then automatically wakes up instantly for no reasons im pressing nothing i updated my graphics and bios to the latest

also sometmes when I click sleep mode it just goes blackscreen. doesnt sleep stays open with fans and backlight on but i cant do anything but hard reset. any help?

CleavAlive

Alright guys I found the solution to my problem. I recently found out my touch pad stopped working and even if i was doing Fn+F7 it was still not working so i figured it was my not working touchpad that was waking my computer from sleep so i did my research and installed IO Drivers

Serial IO Driver from acer website. and now touchpad works and sleeping works too! FIXED!

XdxD

As per one Acer Answers post, you need to update your Graphics drivers (here). Before following what's written in that thread, turn off "Fast Startup" and restart. later check whether the issue occurs again or not. Here's the link to do just that.

CleavAlive

XdxD said:

As per one Acer Answers post, you need to update your Graphics drivers (here). Before following what's written in that thread, turn off "Fast Startup" and restart. later check whether the issue occurs again or not. Here's the link to do just that.

I updated my graphics driver from the acer website ( i had newer ones) and it's still not working my computer wakes up from sleep right when I put it to sleep

also for the fast startup I follow the guide but theres no button to uncheck even if i click "Change settings that are currently unavailable". Like its just not there even If I follow the guide step by step 

XdxD

CleavAlive said:

XdxD said:

As per one Acer Answers post, you need to update your Graphics drivers (here). Before following what's written in that thread, turn off "Fast Startup" and restart. later check whether the issue occurs again or not. Here's the link to do just that.

I updated my graphics driver from the acer website ( i had newer ones) and it's still not working my computer wakes up from sleep right when I put it to sleep

also for the fast startup I follow the guide but theres no button to uncheck even if i click "Change settings that are currently unavailable". Like its just not there even If I follow the guide step by step 

Run this command with admin rights. Later disable Fast Startup.

CleavAlive

XdxD said:

As per one Acer Answers post, you need to update your Graphics drivers (here). Before following what's written in that thread, turn off "Fast Startup" and restart. later check whether the issue occurs again or not. Here's the link to do just that.

I updated my graphics driver from the acer website ( i had newer ones) and it's still not working my computer wakes up from sleep right when I put it to sleep

also for the fast startup I follow the guide but theres no fast startup button i can uncheck its just not there even If i follow the guide

CleavAlive

XdxD said:

CleavAlive said:

XdxD said:

As per one Acer Answers post, you need to update your Graphics drivers (here). Before following what's written in that thread, turn off "Fast Startup" and restart. later check whether the issue occurs again or not. Here's the link to do just that.

I updated my graphics driver from the acer website ( i had newer ones) and it's still not working my computer wakes up from sleep right when I put it to sleep

also for the fast startup I follow the guide but theres no button to uncheck even if i click "Change settings that are currently unavailable". Like its just not there even If I follow the guide step by step 

Run this command with admin rights. Later disable Fast Startup.

I'm sorry it did not help I ran the command powercfg -h off with admin rights and it does nothing. still auto wake up from sleep its unbearable

XdxD

CleavAlive said:

XdxD said:

CleavAlive said:

XdxD said:

As per one Acer Answers post, you need to update your Graphics drivers (here). Before following what's written in that thread, turn off "Fast Startup" and restart. later check whether the issue occurs again or not. Here's the link to do just that.

I updated my graphics driver from the acer website ( i had newer ones) and it's still not working my computer wakes up from sleep right when I put it to sleep

also for the fast startup I follow the guide but theres no button to uncheck even if i click "Change settings that are currently unavailable". Like its just not there even If I follow the guide step by step 

Run this command with admin rights. Later disable Fast Startup.

I'm sorry it did not help I ran the command powercfg -h off with admin rights and it does nothing. still auto wake up from sleep its unbearable

Auto-Wakeup from sleep can be disabled in BIOS I think, but only when you close lid after sleep and open the lid to resume your work.

xapim

CleavAlive I wouldnt suggest to use sleep mode on windows at all never worked properly neither on win7/XP i would always use hibernate instead because the sleep mode would always mess up something in some way so my advice is if you really need to use a quick mode (i dont see why either as the ssd if you have one its quick enough to boot up everything really fast) use hibernate instead its much more reliable that sleep mode

CleavAlive

Alright guys I found the solution to my problem. I recently found out my touch pad stopped working and even if i was doing Fn+F7 it was still not working so i figured it was my not working touchpad that was waking my computer from sleep so i did my research and installed IO Drivers

Serial IO Driver from acer website. and now touchpad works and sleeping works too! FIXED!

XdxD

CleavAlive said:

Alright guys I found the solution to my problem. I recently found out my touch pad stopped working and even if i was doing Fn+F7 it was still not working so i figured it was my not working touchpad that was waking my computer from sleep so i did my research and installed IO Drivers

Serial IO Driver from acer website. and now touchpad works and sleeping works too! FIXED!

Mark your reply as answer now.

xapim

XdxD said:

CleavAlive said:

Alright guys I found the solution to my problem. I recently found out my touch pad stopped working and even if i was doing Fn+F7 it was still not working so i figured it was my not working touchpad that was waking my computer from sleep so i did my research and installed IO Drivers

Serial IO Driver from acer website. and now touchpad works and sleeping works too! FIXED!

Mark your reply as answer now.

@XdxD done i just marked it as accepted answer  

XdxD

xapim said:

XdxD said:

CleavAlive said:

Alright guys I found the solution to my problem. I recently found out my touch pad stopped working and even if i was doing Fn+F7 it was still not working so i figured it was my not working touchpad that was waking my computer from sleep so i did my research and installed IO Drivers

Serial IO Driver from acer website. and now touchpad works and sleeping works too! FIXED!

Mark your reply as answer now.

@XdxD done i just marked it as accepted answer  

Great 😀!