Helios 300 Problem

LxrdPsychX
LxrdPsychX Member Posts: 12

Tinkerer

edited November 2023 in 2019 Archives

Hello , I am here with another Problem

My Laptop : Model G3-571 , started doing weird things
idk the cause of this .

while watching youtube * it always happens when i am on youtube , didn't notice it with anything else *

so what happens : The video suddenly slows down as if i set it to 0.75x speed and then the audio cuts * no more audio or any sound *

and when i try to shut down the laptop it takes too ***** long . maybe it doesn't even shut down cause i force shut it ..

ask for anymore information


Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Have you tried a complete reset? Also which Windows 10 build and browser are you using?
    Trying to do my best here - Your happy Predator owner =)!
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon

    Hello , I am here with another Problem

    My Laptop : Model G3-571 , started doing weird things
    idk the cause of this .

    while watching youtube * it always happens when i am on youtube , didn't notice it with anything else *

    so what happens : The video suddenly slows down as if i set it to 0.75x speed and then the audio cuts * no more audio or any sound *

    and when i try to shut down the laptop it takes too ***** long . maybe it doesn't even shut down cause i force shut it ..

    ask for anymore information


    I suggest you to use geniune windows but it will void software warranty which is 90 days after you buy.
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited August 2019
    JohnCena said:

    Hello , I am here with another Problem

    My Laptop : Model G3-571 , started doing weird things
    idk the cause of this .

    while watching youtube * it always happens when i am on youtube , didn't notice it with anything else *

    so what happens : The video suddenly slows down as if i set it to 0.75x speed and then the audio cuts * no more audio or any sound *

    and when i try to shut down the laptop it takes too ***** long . maybe it doesn't even shut down cause i force shut it ..

    ask for anymore information


    I suggest you to use geniune windows but it will void software warranty which is 90 days after you buy.
    Why do you think the OP is using non-genuine Windows 10?
    Edit: i just tried watching YouTube videos in Edge after removing my product key. It works flawlessy as it should.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    @JohnCena  all windows are genuine its just a matter of keys which in this case its built into the bios itself so no matter what version you install wila alwasy be home edition until you upgrade it with a new key  :) and LxrdPsychX   i would take @XdxD advice reset it to factory clean install


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