Acer Aspire SF113-31 - Laptop does not come on

Clarabella
Clarabella Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hello I bought an acer SF113-31 12 months ago and had it a few days and it wouldn’t switch on. I went to the store where i purchased it in Dubai and they swapped laptops. In July the same problem happened and as it was under guarantee they fixed it for me. I’ve now had it a month (hardly used it as I was travelling and moving apartments) and now the same problem has happened. It is not under guarantee anymore and have since had to buy a new charger as I lost my old one during my move. It was charging absolutely fine so it cant be the charger. My questions are

has anyone else experienced this problem before with this model?

Am I likely to get it fixed again with it not being under guarantee anymore?

im so annoyed that this has happened and it is massively putting me off from getting any acer product in the future. A laptop should last longer than 13 months. 

Any advice will be appreciated, thank you. 

Answers

  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    >>>In July the same problem happened and as it was under guarantee they fixed it for me.>>>

    Please look at the repair order. How did they fix it? It should be documented what was done. We're ACER users here just like you. Thus we have no special way of knowing what was done to your machine to get it working again last month by the repair service. Jack E/NJ

    Jack E/NJ