New power supply for Acer Predator PH517-51

Grimnt
Grimnt Member Posts: 9

Tinkerer

edited November 2023 in 2019 Archives
I bought a power supply DELTA but it didn't work when I connected it to the laptop.
The buyer sent another power supply Chicony (REV1) but it doesn't work either.
My power supply Chicony (REV2)
Is it possible to make this power supply work with my laptop or shall I ask the buyer to mail a replacement power supply again?
)






Comments

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Grimnt 
    What happened with the original power adapter?  Is the laptop working fine with power from battery?
    Do you see any indicator lights when you connect the charger? If not, check if the ports are working fine.
    If the ports are working fine check the battery. Reset the battery using battery reset pin hole.

    The below listed are some of the officially listed adapter for this model


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Grimnt
    Grimnt Member Posts: 9

    Tinkerer

    1. What happened with the original power adapter?  - Nothing. It works just fine.

    2. Is the laptop working fine with power from battery? - Yes, it does.

    3. Do you see any indicator lights when you connect the charger? -Yes, when I connect the original one but not when I connect the two new ones.
    Delta 330W 19.5v ADP-330AB D
    Chicony 230w 19.5v A12-230p1A up/N:A230A009L  REV:01

    4. If not, check if the ports are working fine. - I checked and the ports are working fine with the original power supply.

    5. If the ports are working fine check the battery. Reset the battery using battery reset pin hole. - I haven’t done it yet.




  • Grimnt
    Grimnt Member Posts: 9

    Tinkerer

    edited August 2019
    New Chicony 230w 19.5v A12-230p1A up/N:A230A009L  REV:01 not work
    Original Chicony 230w 19.5v A12-230p1A up/N:A230A006L  REV:02 work fine



  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Grimnt
    Most third party supplies put out enough to keep it charged, but not enough to raise the charge level while the computer is on. That's what it sounds like you are experiencing. 

    The easy option to isolate the issue is by swapping the charger for another, or trying this charger on another device.  

    Please check the adapter using a multimeter. Plug in the adapter. Wrigle the cable and check the adapter. Make sure it's putting out the rated voltage. If you see voltage or amperage that jumps around from high to low a high,  Ditch that adapter immediately.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • laurent_14
    laurent_14 ACE Posts: 10,282 Trailblazer
    Here is a compatible AC adapter.
    France
  • Grimnt
    Grimnt Member Posts: 9

    Tinkerer

    Sharanji said:
    Grimnt
    Most third party supplies put out enough to keep it charged, but not enough to raise the charge level while the computer is on. That's what it sounds like you are experiencing. 

    The easy option to isolate the issue is by swapping the charger for another, or trying this charger on another device.  

    Please check the adapter using a multimeter. Plug in the adapter. Wrigle the cable and check the adapter. Make sure it's putting out the rated voltage. If you see voltage or amperage that jumps around from high to low a high,  Ditch that adapter immediately.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    All adapters give 19.6v
    outside -19.6v
    inside +19.6v
    difference only in centre pin
  • Grimnt
    Grimnt Member Posts: 9

    Tinkerer

    Here is a compatible AC adapter.
    I've bought this adapter because it's lighter. Is it OK



  • laurent_14
    laurent_14 ACE Posts: 10,282 Trailblazer
    Could you give me the first ten characters of the laptop serial number?
    France
  • Grimnt
    Grimnt Member Posts: 9

    Tinkerer

    Could you give me the first ten characters of the laptop serial number?
    NHQ3NAA003829041707600
  • PredatorHelios500
    PredatorHelios500 Member Posts: 74 Devotee WiFi Icon
    On my adapter the detachable cord doesn't fit snugly into the box. This causes me to sometimes be running on battery instead of AC without knowing it until I get a low battery warning. Very annoying.
  • laurent_14
    laurent_14 ACE Posts: 10,282 Trailblazer
    Hi Grimnt,
    Thanks. Your laptop was shipped with an AC adapter of 230W. That of Acer store will work since it has the same electrical and mechanical specs. What happened with the original one?
    France
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    PredatorHelios500 if you need to get a new adapter yourself (unless the warranty would cover a replacement) just drop a PM to @Kev0806 he can get you one as he is the authorized parts partner :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Grimnt
    Grimnt Member Posts: 9

    Tinkerer

    Hi Grimnt,
    Thanks. Your laptop was shipped with an AC adapter of 230W. That of Acer store will work since it has the same electrical and mechanical specs. What happened with the original one?
    work. jast need second one
  • laurent_14
    laurent_14 ACE Posts: 10,282 Trailblazer
    Ok so you can buy that of Acer store.
    France
  • Grimnt
    Grimnt Member Posts: 9

    Tinkerer

  • laurent_14
    laurent_14 ACE Posts: 10,282 Trailblazer
    Great! :)   
    France