Acer Aspire GX-781

itsmezed
itsmezed Member Posts: 8 New User
edited March 1 in 2019 Archives
Hello, everyone. I've been facing a problem for over 11 months now and this time I thought that I really had to get a professional opinion on it. The problem I'm facing is that my pc randomly small-freezes almost all the time and my monitors just turn black and turns off, like my PC just crashes. Any opinions on this?
PS / I've tried factory-reseting my PC over 15 times and it's still happening.

Thank you,
Zed.

Comments

  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Which model of GX-781 do you have? They shipped with a number of configurations. I sure hope you didn't wait and have the warranty expire during those 11 months! How long does it take typically before the crash? Does it happen more in the hot part of the year than when colder? Any chance it's actually a monitor issue? A factory reset will only help if you have corrupted files in your Windows installation, and that doesn't seem to be the case here. Have you tried booting clean or in safe mode to see if it's one of your apps that's causing the issue? What about booting to BIOS and running in for a while to see if it still crashes when in the BIOS screen?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • itsmezed
    itsmezed Member Posts: 8 New User
    billsey said:
    Which model of GX-781 do you have? They shipped with a number of configurations. I sure hope you didn't wait and have the warranty expire during those 11 months! How long does it take typically before the crash? Does it happen more in the hot part of the year than when colder? Any chance it's actually a monitor issue? A factory reset will only help if you have corrupted files in your Windows installation, and that doesn't seem to be the case here. Have you tried booting clean or in safe mode to see if it's one of your apps that's causing the issue? What about booting to BIOS and running in for a while to see if it still crashes when in the BIOS screen?
    Hello, my apologies for the late answer. My warranty is indeed expired... I never really thought that it would keep happening but well. It happens almost constantly, even when starting google chrome and even when nothing is started. It freezes for a few sec then works again then freezes then the monitors turn black and like a glitchy effect on the monitors as if they were cracked. It's all just weird...
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Dig into Event Viewer and see if any errors are getting captured. A freeze that released after a bit is usually an indication of a hung PCI bus, so there might be info in there.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • itsmezed
    itsmezed Member Posts: 8 New User
    edited August 2019
    billsey said:
    Dig into Event Viewer and see if any errors are getting captured. A freeze that released after a bit is usually an indication of a hung PCI bus, so there might be info in there.
    That is what I've got.

  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    So the nvlddmkm error is usually a video card problem. Which card do you have?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • itsmezed
    itsmezed Member Posts: 8 New User
    billsey said:
    So the nvlddmkm error is usually a video card problem. Which card do you have?

    How can I possibly check that?
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Use Device Manager or System Info to see which card it is. Or open the case and look at it. :) It'd be good to know if you are plugged into the motherboard
    or into a separate card.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • itsmezed
    itsmezed Member Posts: 8 New User
    If this helps, it's a premade PC, not self-built one. Also it crashes even when in sleep mode.
    By video card, I'd assume graphics card? If so, Geforce GTX 1060 3GB.
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Try the basic cleaning... Turn it off, disconnect power then press and hold the power button for 30 seconds or so. Pull the side panel off, disconnect the card (note the plastic latch at the back) and use a crevice tool with your vacuum to clean any dust out of the system, including that slot. Reinstall the card making sure it latches back in then put the cover back on, plug the power back in and turn it on. It could easily fix the problem if the issue is poor contacts in the PCI x16 slot.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • itsmezed
    itsmezed Member Posts: 8 New User
    billsey said:
    Try the basic cleaning... Turn it off, disconnect power then press and hold the power button for 30 seconds or so. Pull the side panel off, disconnect the card (note the plastic latch at the back) and use a crevice tool with your vacuum to clean any dust out of the system, including that slot. Reinstall the card making sure it latches back in then put the cover back on, plug the power back in and turn it on. It could easily fix the problem if the issue is poor contacts in the PCI x16 slot.
    I will give it a try and come back, thank you!
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    Please let us know...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • itsmezed
    itsmezed Member Posts: 8 New User
    billsey said:
    Please let us know...
    I tried what you suggested and it did not work, still happens.
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    So it's at least not an obvious issue with corroded or dirty contacts on the GPU slot. Try deleting the video drivers (use Device Manager to see what you have now first) then rebooting and letting Windows find and install what they consider to be the correct drivers for our card. See if that fixes it. If the problem is a corrupted driver it should.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • itsmezed
    itsmezed Member Posts: 8 New User
    billsey said:
    So it's at least not an obvious issue with corroded or dirty contacts on the GPU slot. Try deleting the video drivers (use Device Manager to see what you have now first) then rebooting and letting Windows find and install what they consider to be the correct drivers for our card. See if that fixes it. If the problem is a corrupted driver it should.
    Sorry for the late, late answer. I've been away for a while and I tried that too but it didn't work out. Even sometimes when it wants to work, my game crashes after around 1 minute or so. This has to be the graphics card, right?
  • billsey
    billsey ACE Posts: 33,937 Trailblazer
    And sorry for my late response too, the hotel I stayed at this last week had abysmal WiFi, only up a few minutes at a time all week long. :(
    It sure sounds like a GPU error to me, but that's not definitive by any means. There are just too many things that could be wrong... I'm thinking the easiest next step is to remove the GPU card and bring the system up with the onboard video. With the card out of the picture if the freezes stop then it's pretty much obviously the card. If they are still there then it's something else and we'll want to look closely at what else might be plugged in.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.