low gpu frequency on HELIOS 300 G3 571 (unigine heaven bench 4.0)

marwan
marwan Member Posts: 92 Die Hard WiFi Icon
edited November 2023 in 2019 Archives
when i run HEAVEN benchmark 4.0 my gpu run on 1.6ghz with 99% load 42fps on the first scene and on youtube video have the same laptop same spec run on 1.75 ghz on the same scene and this is the link https://www.youtube.com/watch?v=dXUxfMITLX8 . does nvidia downgrade gtx 10 series ? with the newest driver ? 
plus when the gpu load under 50% the gpu run on 1.8 ghz and when the gpu load is above 50% the gpu frequency start to go down to 1.5ghz

Answers

  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    Other than watching Heaven GPU metrics, what problems were you having with the ACER nvidia driver? Why did you install the generic nvidia driver? Jack E/NJ

    Jack E/NJ

  • marwan
    marwan Member Posts: 92 Die Hard WiFi Icon
    edited August 2019
    JackE said:
    Other than watching Heaven GPU metrics, what problems were you having with the ACER nvidia driver? Why did you install the generic nvidia driver? Jack E/NJ

    ACER nvidia driver is so OLD , and the last nvidia driver SUPPORT DXR for gtx10XX series
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    But what problems were you having with the OLD ACER driver? The older ACER nvidia driver is specifically for making the nvidia GPU chip compatible with the ACER-designed mainboard. The newer generic nvidia driver is NOT! Rollback to the ACER driver to resolve the problem. Jack E/NJ     

    Jack E/NJ

  • marwan
    marwan Member Posts: 92 Die Hard WiFi Icon
    JackE said:
    But what problems were you having with the OLD ACER driver? The older ACER nvidia driver is specifically for making the nvidia GPU chip compatible with the ACER-designed mainboard. The newer generic nvidia driver is NOT! Rollback to the ACER driver to resolve the problem. Jack E/NJ     
    in the last nvidia driver there DXR SUPPORT , and ACER DRIVER doesnt have DXR SUPPORT , i use substance painter that use DXR for faster WORKFLOW  and if i switched to acer driver i cant use DXR in substance painter
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    Which nvidia card is installed? How much VRAM? Jack E/NJ

    Jack E/NJ

  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Yes acer drivers are so old and they don't support DXR and they have like wddm 2.1 as I know. I had problems with it, upgraded to generic and no problem at all. You can't even run HDR, it needs at least wddm 2.4.
  • marwan
    marwan Member Posts: 92 Die Hard WiFi Icon
    i asked ACER SUPPORT and they said its OK to install NVIDIA GENERIC DRIVERS
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    So then what problems are you having with the generic drivers? Jack E/NJ

    Jack E/NJ

  • marwan
    marwan Member Posts: 92 Die Hard WiFi Icon
    JackE said:
    So then what problems are you having with the generic drivers? Jack E/NJ
     i was getting higher frequencies in heaven benchmark 1 year ago and higher fps , now i have lower frequencies and lower fps 
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    Yes, but what problems are you having with games, applications, browsing, etc? Or do you only run Heaven benchmarks? Choose another benchmark tool like CPUz until you get benchmarks  that you like better. Jack E/NJ

    Jack E/NJ

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Also to get Acer's updated NVidia drivers, install the one in your support page and later use the Device Manager to search for drivers online. It reached upto March/April, 2019 driver for me.
    Trying to do my best here - Your happy Predator owner =)!