Ethernet speed issues Helios 300

TimmyLee
TimmyLee Member Posts: 124 Die Hard WiFi Icon
edited November 2023 in 2019 Archives

                     Acer Predator Helios 300 Gaming Laptop, Intel Core i7, GeForce GTX 1060, 17.3" Full HD, 16GB DDR4, 1TB HHD + 256GB SSD, Have Gigabyte Fiber Optics Internet and for 6 months I consistently got Gigabyte speeds.  Then it fell off to around 350 Mbps and can't seem to get the speeds back.  Replaced gateway and clocked 920 Mbps 1 time, then back down again to 350 or so.  Windows says I have the latest Network Adapter Driver, and I also checked and got the same results on the same connection and a different connection on another Gamer Laptop.  AT&T is still troubleshooting the issue, but we show a consistent 1000 Mbps coming into the gateway.        Any ideas here of where to go besides changing providers?       

Answers

  • What is the exact model of notebook and router?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    Acer is PH317-51-787B , Router/Modem/Gateway (whichever it is called) is AT&T's BGW210.
  • Have you tried resetting the router?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    Yes, AT&T even came out and installed a new gateway, new router.  He tested and got 920 Mbps twice on another laptop (ASUS AROG)  But later, when I tried only get 350 Mbps on both laptops, different ports, different physical locations all on Ethernet.  I've been researching for days and have tried a lot of suggestions, settings changes etc, uninstalled Driver for Ethernet card, reinstalled, rebooted, can't figure it out.  And they claim they are NOT effecting the speed at all and it has to be my devices.  We show  a constant 1000 Mbps to the gateway.
  • Does the same problem occur when you use your wireless network card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    I believe so, I just checked on wifi speed on my Predator and got 167 Mbps down on one server and 201 on another.  I'm pretty sure I used to get around 400 back when I was getting 920 via Ethernet.  It would seem to me to be an AT&T Gateway issue based on these results, but not sure about the few times that I got higher speeds?  Why would it fluctuate down and stay there?  Of course AT&T claims I'm getting a GB to the Gateway, so it's my problem from there.  Device issues... but every device? I've seen them claim the specs on what you would have to have to accomplish GB speeds, and it's ridiculous, because I know I got them on this machine for 8 months.
  • Is the wps function active? Also, is the router in bridge mode, ie does it have any other modem connected to the router?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    Last week, during all this, my smart TV would not recognize the wifi connection (been connected to the same one for months) so I used the wps button on the front and the TV connected right up.  The light is not on now, not sure if it's being used, but had the issue before that also.  The network indicator on the smart tv indicates that it's connected to the home network.   I pretty much eliminated the possibility of my Predator having any Network issues, but I was just researching further.  Especially since the other laptop connected at 920 once, then down to 350 just like my Acer.  It's Windows 8 and I'm Windows 10.  Thinking more and more it's an AT&T issue, and they are in denial.
  • Do you know if AT&T has updated the firmware of this router? Have you checked the speeds of connections to speedtest or some other program? Also, are there any other modems connected to the router?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    No other modems or routers connected.  Not sure about "the speeds of connections to speedtest" ...  I've tried the MS App Speedtest, the online site and a few other recommended sites.  I once got 920 but the 2nd time dropped to 348.  The 920 does NOT show up in the history along with all the others... The ping rate is usually around 8, which is good.  
  • Are you trying to connect in a 2.4ghz or 5ghz band? Also check out this solution: https://forums.att.com/t5/AT-T-Internet-Equipment/BGW-210-IP-Passthrough-speed-slowdown/td-p/5791415#M42510
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    I believe it's 5ghz band, I forgot where to look I'm getting so confused with all this.  I'll check out the link and get back.
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    As a last resort before switching carriers, I'm going to show this to the technician Friday and see if he'll help me with it.  If it resolves it by adding a router, so be it.  Otherwise, I'm tired of it.  Thanks a lot for your help.
  • Have you checked the link yet?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    Yes, that's what I mentioned previously.... I would have to buy a new router and try that.  I can't believe that AT&T can't figure out why their router worked,  now it doesn't, and blames my devices, but he's coming back Friday to work on it some more.  I'd prefer not to have to add a router and shouldn't have to.  I'd probably just switch carriers first.