Print Dialogue Stuck Spinning ?

BudCurtis
BudCurtis Member Posts: 2 New User
edited November 2023 in 2019 Archives
The print dialogue stuck spinning looking for destinations and never completes the search.  Even if the Chromebook couldn't detect a printer it should have provided the "print to PDF" destination. The printer is online and this Chromebook was printing to the printer four or five days ago.  Nothing new was installed between the last successful print.

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @BudCurtis
    Hi, Good Morning. Sorry to hear about your issue. Try to a hard reset on the computer by following the below steps.

    Hard Reset 
    *************
    1.    Press the power button to turn off your Chromebook until all the lights in the unit goes off and unplug all the cables if in case any cable is plugged in.
    2.    Press and hold the Refresh (the 4th key in the first row of the keyboard) + Power key for 20 secs. then try to turn on the unit and check. 

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • BudCurtis
    BudCurtis Member Posts: 2 New User
    What does the hard reset do?  Is it the factory reset or just like a power boot?
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @BudCurtis
    Hi, a hard reset releases all the static and unwanted potential energy that had been stacked up in the unit. It also deletes the files that have been saved offline. since it is a chromebook, I hope that you have saved everything in the google drive. Only the files in the downloads will be deleted.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3