Why hasn’t my touchscreen Aspire V5-561P-5856 ever worked?

jbutte58
jbutte58 Member Posts: 4 New User
edited September 2023 in 2019 Archives
I have an Aspire V5-561P-5856 version that has a 15.6” HD Multi-touch LCD...it has never worked. Under Device Specifications, it says: No pen or touch input is available for this display.
Why is this?

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon jbutte58 !

    What version of Windows are you using?
    Are the drivers properly updated?
    Did you change PC mode to "pen and touch" in Control Panel settings?


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  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @jbutte58
    Hi, sorry to hear it. Kindly try to reinstall the OS in your unit and check.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi!!

    @jbutte58   

    I checked your laptop model # V5-561P-5856 specs and confirmed that it is touch screen laptop. Please follow the below steps and try enabling touchscreen in Windows 10. 
    • In the search box on the taskbar, type Device Manager, then select Device Manager.

    • Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
    • Select the Action tab at the top of the window. Select Enable device, and then confirm. If there's more than one HID-compliant touchscreen device listed, perform steps 2–3 for that one too.
      Screenshot of the Device Manager menu that lists the hardware associated with the device
     :) If you think I've answered your question, please hit the Accept Answer:)

  • jbutte58
    jbutte58 Member Posts: 4 New User
    @Balatekie

    I’ve looked @ my Device Manager & the HID Compliant Touch-screen driver isn’t listed. (It’s been not working since I first got this laptop...maybe it never was installed?)
    I have Windows 10, is it no longer possible to download a touchscreen driver? I’ve already have been to Acer’s webpage & entered my serial number...then no touchscreen driver comes up to download.

    Thanks!
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    >>>Under Device Specifications, it says: No pen or touch input is available for this display.>>>

    Yes, this model also shipped non-touch screen versions at lower cost. Jack E/NJ

    Jack E/NJ

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    edited August 2019
    jbutte58 said:
    @Balatekie

    I’ve looked @ my Device Manager & the HID Compliant Touch-screen driver isn’t listed. (It’s been not working since I first got this laptop...maybe it never was installed?)
    I have Windows 10, is it no longer possible to download a touchscreen driver? I’ve already have been to Acer’s webpage & entered my serial number...then no touchscreen driver comes up to download.

    Thanks!
    Could you please share 1st ten characters of your Serial # please. Strictly only 1st ten characters. Also please post the snapshot of Device manager in your computer. 
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    @JackE      

    The image posted has the laptop specification and it states Multi touch LCD. Hence, it is shipped with touchscreen features. 
     :) If you think I've answered your question, please hit the Accept Answer:)

  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    Yes, OP stated "Under Device Specifications, it says: No pen or touch input is available for this display" And that's what the screen indicates. However I also zoomed in on the sticker and can't tell if it refers to a touchpad or touchpanel feature. In any event, the sticker could've been easily applied or changed in error or otherwise. Jack E/NJ




    Jack E/NJ

  • jbutte58
    jbutte58 Member Posts: 4 New User
    @Balatekie

    Ok, here is a screenshot of my Device Manager & a zoom-in of the details of the specifications.


    Here is the first 10 of the serial: 4290334093
    is this the one?...or the other with the letters?
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @jbutte58
    Hi, the one with the Alphanumeric one.( the one that has the letters as well as the numbers in it, a long one.)

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • jbutte58
    jbutte58 Member Posts: 4 New User
    @MartinJohn00001
    @Balatekie

    Why the first 10?
    It is: NXMKBAA011
  • aabdul
    aabdul Member Posts: 3 New User
    I am having the same problem, what is the solution?
  • Can you copy the first ten numbers from partnumber using this program? https://global-download.acer.com/SupportFiles/Files/SNID/APP/SerialNumberDetectionTool.exe
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • aabdul
    aabdul Member Posts: 3 New User
    S/N: NXMKBAA007
  • aabdul
    aabdul Member Posts: 3 New User
    SNID: 4081462293
  • According to this partnumber, your model has a touch screen display, see: https://www.acer.com/datasheets/2013/4876/V5-561P/NX.MKBAA.007.html
    Also, make sure your hid touch screen device appears as a hidden device:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)