How do I remove the viruses in my Acer Nitro 5 AN515-42-RH8N?

Mark2019
Mark2019 Member Posts: 10 New User
edited November 2023 in 2019 Archives
How can I solve this issue? 

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning Mark2019 !

    First, how did you detect that your device is infected and what symptoms?

    There is no single way to remove viruses or other virtual threats.
    You should start with the basics, using a full system scan with a good antivirus.
    Then use specific applications for malware, trojans, spyware, etc.


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    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Mark2019 said:
    How can I solve this issue? 

    As my friend said above you need give us more details on the issue and do you have Virus protection already installed?

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Mark2019
    Mark2019 Member Posts: 10 New User
    Mark2019 said:
    How can I solve this issue? 
    I am using windows defender and the common threat when I run a scan using windows security is the trojan. 
  • rahulpareek9250
    rahulpareek9250 Member Posts: 119 Skilled Fixer WiFi Icon
    https://www.malwarebytes.com/ use this and do a full system scan
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Mark2019 said:
    Mark2019 said:
    How can I solve this issue? 
    I am using windows defender and the common threat when I run a scan using windows security is the trojan. 

    If Widows Defender has detected a Trojan then tell it to remove it

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    In this case just check the option and WIndows Defender eliminates the threat.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • hiesenhuer
    hiesenhuer Member Posts: 22 Networker
    edited August 2019
    Dear Friend,

    Always invest on a good Antivirus and Internet Security Software. You have lots of choices but 3 will stand out, Norton, Bit Defender and Kaspersky as they have security suites that's all in one depending on your budget. But nowadays antivirus and internet security are always a necessity to have peace of mind using your computer offline or online. Take care.

    For your issue, you can download 30 days free trial for Norton Security, then Run a complete scan of all your drives and system. Its the best tool to remove viruses from your PC. Enjoy the trial!


  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @hiesenhuer sorry to disagree but Norton is a known computer hogger and for that reason techies stay away from it but your perfect with the other 2. The point of his post is that windows defender actually found the Trojan the poster just didn't understand that he can also remove it using Defender.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • hiesenhuer
    hiesenhuer Member Posts: 22 Networker
    edited August 2019
    @andylb Sorry to disagree also, i've been using Norton ever since and in my laptop right now which is Nitro 5. I have never felt that its been slowing my rig or anything. Anyhow, my suggestion was to use it to remove all viruses from his laptop, once removed he may opt to uninstall since my recommendation was the trial version. Still he may opt to subscribe and continue the 1 year subscription if he finds it well and never worry about viruses again. Good Luck!

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