I have a Acer aspire A315-41 Ryzen 5 model.

Ansel
Ansel Member Posts: 4 New User
edited September 2023 in 2019 Archives
I was playing a game and it suddenly turned off.
When I try to restart it & seems to be booting only when I press the enter key continuously.
When I lift the key  the screen automatically goes black and once u press the enter key again the same thing happens.
Here as long as you press the enter key the system boots and is functional once I let go of the key scree goes black.
Please help??

Answers

  • Jack22
    Jack22 ACE Posts: 3,733 Pathfinder
    @Ansel
    Try the below step and check
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. 
    Press F9 and press Enter than press F10 and press Enter. the unit will restart

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  • Ansel
    Ansel Member Posts: 4 New User
    Thanks for the suggestion but it's not working
  • Ansel
    Ansel Member Posts: 4 New User
    Ansel said:
    I was playing a game and it suddenly turned off.
    When I try to restart it & seems to be booting only when I press the enter key continuously.
    When I lift the key  the screen automatically goes black and once u press the enter key again the same thing happens.
    Here as long as you press the enter key the system boots and is functional once I let go of the key scree goes black.
    Please help??
    When I press any key it boots up and windows works when I let go of that key after a few seconds it automatically turns off with a click sound from the harddisk
    Please help
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @Ansel
    Hi, sorry to hear it. Kindly try do a System Refresh and check. 

    System Refresh using Alt + F10:
    ******************
    1)Press and hold the Power key for 5 seconds to power the system off completely and unplug all the cables.
    2)Press and hold down the Alt key,press the Power key to turn on the computer.Immediately start tapping the F10 key while you are still holding down the Alt key.
    3)Your system should boot to a blue screen that says Choose an option.
    4)Select Troubleshoot.
    5)Click Reset your PC. 
    6)Click Next, then select Keep My Files.
    7)Click Reset to begin the recovery.
     
    If the above step doesn't work, kindly try to do a System Reset by following the steps below.

    Reset PC using Alt + F10:
    ********
    1)Press and hold the Power key for 5 seconds to power the system off completely and unplug all the cables.
    2)Press and hold down the Alt key,press the Power key to turn on the computer.Immediately start tapping the F10 key while you are still holding down the Alt key.
    3)Your system should boot to a blue screen that says Choose an option.
    4)Select Troubleshoot.
    5)Click Reset your PC. This process will erase all data on the your system. C
    6)Click Next, then select Just remove my files.
    7)Click Reset to begin the recovery.



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  • Ansel
    Ansel Member Posts: 4 New User
    @Ansel
    Hi, sorry to hear it. Kindly try do a System Refresh and check. 

    System Refresh using Alt + F10:
    ******************
    1)Press and hold the Power key for 5 seconds to power the system off completely and unplug all the cables.
    2)Press and hold down the Alt key,press the Power key to turn on the computer.Immediately start tapping the F10 key while you are still holding down the Alt key.
    3)Your system should boot to a blue screen that says Choose an option.
    4)Select Troubleshoot.
    5)Click Reset your PC. 
    6)Click Next, then select Keep My Files.
    7)Click Reset to begin the recovery.
     
    If the above step doesn't work, kindly try to do a System Reset by following the steps below.

    Reset PC using Alt + F10:
    ********
    1)Press and hold the Power key for 5 seconds to power the system off completely and unplug all the cables.
    2)Press and hold down the Alt key,press the Power key to turn on the computer.Immediately start tapping the F10 key while you are still holding down the Alt key.
    3)Your system should boot to a blue screen that says Choose an option.
    4)Select Troubleshoot.
    5)Click Reset your PC. This process will erase all data on the your system. C
    6)Click Next, then select Just remove my files.
    7)Click Reset to begin the recovery.


    I tried the first step but the problem is that my power button doesn't work.
    But if u continue pressing any other key it boots up and when u stop pressing it shuts down.
    I tried resetting it without removing the files its not working.😭