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Acer Nitro 5 17" keyboard not functioning properly

Hello, My keyboard is not functioning properly... Some keys work but some dont... I've never poured water or damaged it... the model of the laptop is AN517-51 

FAQ & Answers

  • MaClaneMaClane Posts: 10,478ACE Trailblazer
    Good Morning VinceTheArsonist !

    Are non-functional keys always the same?
    Have you tried removing the keyboard controller in device manager and restarting?
    Have you tested with external keyboard?
    Do the keys also fail on the bios screen?



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  • Does the keyboard work in safe mode?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • VinceTheArsonistVinceTheArsonist Posts: 7Member New User
    Does the keyboard work in safe mode?
    i haven't tried this yet but i will give it a try and give you an update thanks
  • VinceTheArsonistVinceTheArsonist Posts: 7Member New User
    MaClane said:
    Good Morning VinceTheArsonist !

    Are non-functional keys always the same?
    Have you tried removing the keyboard controller in device manager and restarting?
    Have you tested with external keyboard?
    Do the keys also fail on the bios screen?


    The most of the non-functional keys are the same.
    I have tried that and it worked for a while but lately it doesnt work anymore
    Im using a USB keyboard right now so i can type properly 
    I havent tried using the bios screen
  • MartinJohn00001MartinJohn00001 Posts: 234Member Practitioner
    @VinceTheArsonist

    Hi, sorry to hear it. Kindly try power drain by following the below steps.
    Power Drain
    **************
    1)Unplug the AC power adapter.
    2)Press and hold the Power button down until the unit goes off. 
    3)Search for a pinhole on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.

         If that doesn't help, Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below:

    1) In the search box on the taskbar, enter device manager, then select Device Manager.
    2) Right-click (or press and hold) the name of the keyboard driver, and select Uninstall.
    3) Restart your PC.
    4) Windows will attempt to reinstall the driver



    Hit 'Accept' if you find the answer helpful!     
    Have a Blessed Day  :3
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