Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Nitro 5 17" keyboard not functioning properly

Hello, My keyboard is not functioning properly... Some keys work but some dont... I've never poured water or damaged it... the model of the laptop is AN517-51 

FAQ & Answers

  • MaClaneMaClane Posts: 16,052ACE Trailblazer
    Good Morning VinceTheArsonist !

    Are non-functional keys always the same?
    Have you tried removing the keyboard controller in device manager and restarting?
    Have you tested with external keyboard?
    Do the keys also fail on the bios screen?


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!


  • Does the keyboard work in safe mode?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VinceTheArsonistVinceTheArsonist Posts: 7Member New User
    Does the keyboard work in safe mode?
    i haven't tried this yet but i will give it a try and give you an update thanks
  • VinceTheArsonistVinceTheArsonist Posts: 7Member New User
    MaClane said:
    Good Morning VinceTheArsonist !

    Are non-functional keys always the same?
    Have you tried removing the keyboard controller in device manager and restarting?
    Have you tested with external keyboard?
    Do the keys also fail on the bios screen?


    The most of the non-functional keys are the same.
    I have tried that and it worked for a while but lately it doesnt work anymore
    Im using a USB keyboard right now so i can type properly 
    I havent tried using the bios screen
  • MartinJohn00001MartinJohn00001 Posts: 513Ally
    @VinceTheArsonist

    Hi, sorry to hear it. Kindly try power drain by following the below steps.
    Power Drain
    **************
    1)Unplug the AC power adapter.
    2)Press and hold the Power button down until the unit goes off. 
    3)Search for a pinhole on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.

         If that doesn't help, Try uninstalling and re-installing the keyboard drivers of the unit, follow the steps below:

    1) In the search box on the taskbar, enter device manager, then select Device Manager.
    2) Right-click (or press and hold) the name of the keyboard driver, and select Uninstall.
    3) Restart your PC.
    4) Windows will attempt to reinstall the driver



    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
Sign In or Register to comment.

Who's Online265

drfraenza
drfraenza
egydiocoelho
egydiocoelho
Enderswolf
Enderswolf
FewPewFte
FewPewFte
Gerben
Gerben
Helliton_Mitre
Helliton_Mitre
JackE
JackE
lilAE
lilAE
LuigiTM
LuigiTM
MaClane
MaClane
Martin68
Martin68
ralppp
ralppp
sylai
sylai
+252 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Good Design Aware 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.