Acer aspire 315-51 random shutdowns

Gagandhot
Gagandhot Member Posts: 4 New User
edited September 2023 in 2019 Archives
My laptop has random shutdown issue when plugin and work fine over battery.
I  submit it to acer service center in nehru place Quest infotech. Those people were unable to know the issue after observing my laptop for 15 days. 

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi!

    @Gagandhot   

    I myself experienced the exact issue which you are facing. Laptop will work fine when used in battery power. When charger is plugged in, laptop will work fine for few minutes and goes off completely with no error message. Need to restart it by pressing power button. After few minutes, same thing happens and it goes in a loop. 

    After several tries, I changed the adapter & wall socket where I used to connect my laptop. Believe me or not, I did not face that auto shutdown issue after that. To isolate that, I used the old adapter on a different wall socket and it did the same. Finally I concluded that it is the adapter which cause laptop to go off randomly. 

    I recommend you to try connecting different same identical adapter and check using your laptop. Please post back the result. 
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Gagandhot
    Gagandhot Member Posts: 4 New User
    The acer service center has put my laptop to charge with different charger according to them it was working but when I used to test my laptop in their center using my adapter then it gives same issue after 10-15 mins of charging. And yesterday I tested again in their center it was working fine for 15mins-20mins but when I took back to home and try then it works only for 5mins or less. Also it could be heat issue that is what I believe. Their center has AC but I'm running it without AC. Acer center is unable to find the issue. Hence I should have to go for a replacement of whole unit.